"Hi Edgar,
Thanks for helping to assist me in identifying if the application was a threat to my laptop and if I should be concerned with any other potential breaches.
While the process of removing the software does take around 40 minutes to complete (from granting remote-access rights to completing the scanning of the device to ensure no further threats), it has been an eye-opening one.
Many thanks once again for the prompt support."

Ms Liyana

non profit charity organization

"Hi Terence,
Servers, VMWare, NAS Storage shutdown and resume back due to company electricity yearly maintenance. ACM Terence Chong and server team fulfil the requirement in a professional way during public holiday, the support is efficient, the communication via email and phone call between the ACM and customer is very effective and clear. As the Head of ACP IT dept, I appreciate the good support from ACM. Thank you"

Wen Tiejun

Manufacturing Industry

"Hello,
Thank you so much for your help. The process was easy to understand and the problem got solved relatively efficiently. The communication with the Helpdesk is also a nice experience. Overall, the customer service was good.
Thanks again."

Ms. Sokun

Social Service Organization

"Hi ACM,
Thank you for your great and efficient assistance !"

Ms. Jamie

Social Service Organization

"Hi ACM,
Just wanted to say I received excellent service and assistance from Pui Yee.
She was very patient and deserves a lot of credit."

Mr. Low

Law Firms

"Hi ACM,
Please be informed that your IT support, Miss Yen Yen, has been very helpful and friendly in assisting me to set up my computer and install the necessary software for the past two days.
Just to let you know, your support team was excellent.
Thank you and best regards"

Ms. Irene

Construction Industry

"Hi Edgar,
Appreciate the prompt assistance with the relevant IP/domain blockings.
Keep up the good work."

Mr. Jun Yuan

Asset Management

"Hi ACM,
The issue has been resolved. Thank you for coming all the way down to address this.
I also appreciate that he took the time to attend to my colleague's laptop while he was here."

Ms. Shu Hao

Social Service Organization

"Hi ACM,
Thank you very much for finally solving problem. This is 3rd ticket I logged for the same issue. You are the only one solved the issue.
Good job !"

Ms. Dorothy

Social Service Organization

"Hi Terence,
Appreciate your help with the IP/domain blocking from MAS FINTEL (Nov – Dec 2025). Keep up the good work."

Mr. Jun Yuan

Asset Management

"Hi ACM,
So far, your service is prompt & responsive. Work issues can be settled within the same day remote access. This is good. Please keep it up.
Thank You."

Mr. Vincent

Property Developer

"Hello Adino,
Thank you for your patient assistance and understanding, I am able to use the application right now. I will update if there are any issues, have a good week ahead!"

Ms. Cindy

Social Service Organization

"Dear Adino,
The issue has been solved.
We are very satisfied with Adino’s service. He is patient, professional, and helpful in resolving our issues.
Thank you."

Ms. Boon Ling

Construction Industry

"Dear Adino,
The issue has been solved.
We are very satisfied with Adino’s service. He is patient, professional, and helpful in resolving our issues.
Thank you."

Ms. Boon Ling

Law Firms

"Hi Terence Chong,
No further assistance is required. Thank you to the person who helped me. They were very patient."

Ms. Martina

Methanol Supplier

"Dear ACM Support,
Thank you for the good work done on Karen's computer to connect the Windows Scan to her device.
I would like to request the same setup to be done with Kevin's device as well.
Kevin will respond with an appropriate time for the remote session."

Mr. Nigel

Social Service Organization

"Hi Terence,
Terence and server team worked for the case in a very professional way, I am very satisfied for the service from ACM."

Mr. Tiejun

Surface finishing company

"Hi Terence,
Assistance to resolve this issue was prompt. Terence was friendly and properly communicated what was required of me.
The entire process was seamless.
Thank you."

Ms. Aguila

Shipbuilding & Marine Engineering

"Hello,
I would like to compliment Edgar on his patience in dealing with my ticket. He was patient and prompt in attending to my slowness of my matter.
Please affirm his service!
Thank you!"

Mr. Rusli

Social Service Organization

"Hi Adino,
Thanks very much for your support and help.
Glad that the issue has been resolved ?."

Ms. Cayyin

Social Service Organization

"Hi Terence,
Assistance to resolve this issue was prompt. Terence was friendly and properly communicated what was required of me.
The entire process was seamless.
Thank you."

Ms Aguila

Shipbuilding & Marine Engineering

"Hi ACM,
Terence and server team worked for the case in a very professional way, I am very satisfied for the service from ACM."

Mr Tiejun

Industrial Equipement Supplier

"Hello,
I would like to compliment Edgar on his patience in dealing with my ticket. He was patient and prompt in attending to my slowness of my matter.
Please affirm his service!
Thank you!"

Ms Rusli

Social Service Organization

"Hi Adino,
Thanks very much for your support and help. Glad that the issue has been resolved ?."

Ms Cayyin

Social Service Organization

"Hi Edgar,
Appreciate the prompt and effective resolution to our query. Keep it up.
Thank you."

Mr. Leow

Asset Management

"Hi ACM,
Thank you for your great and efficient assistance !"

Ms. Jamie

Social Service Organization

"Hi Edgar,
Thank you very much for your professional help, patience and excellent service in solving the problem."

Ms. Ding

Social Service Organization

"Hi ACM,
Thanks for troubleshooting so promptly. I can access the server now.
Thank you."

Ms. Liew

Architectural Firm

"Dear Edgar
Thanks a lot for seeing our issue
It has been resolved
Thank you and Best Regards"

Mr. Bryner

Shipping Industry

"Hi ACM,
ACM helpdesk and server team staffs work on the issue immediately. The issue was resolved successfully within requested hours. Truly appreciate the skill and professional service from ACM helpdesk and server team staffs!"

Mr. Tiejun

Construction Industry

"Dear Adino,
Your support in working through this printer problem is really commendable. Thank you also to Kevin for your time taken to allow Adino to support you as well.
I am glad to know that the support has worked nicely."

Mr. Nigel

Social Service Organization

"Dear Terence,
Good Morning. Thank you for checking in.
Network drives are working fine so far.
Many thanks for the prompt response and effort to rectify the issue yesterday. Greatly appreciate!"

Ms. Jasmine

Construction Industry

"Hi Tzy Long,
I would like to confirm that I now have access to the folder. Thank you sincerely for your support and assistance."

Ms. Audrey

Asset Management

"Dear Adino,
Thank you for your prompt action. The label printer is now working properly."

Ms. Richelle

Speciality Chemicals Industry

"Dear ACM QuickSupport Team,
I would like to express my sincere gratitude to Mr Adino Hee for his exceptional support in resolving the Microsoft Outlook and Teams issues on my laptop. He dedicated a great deal of time and effort to troubleshoot and address the problems thoroughly, ensuring everything was working smoothly. His patience, technical expertise, and commitment to helping me get back on track were truly commendable. I genuinely appreciate his professionalism and willingness to go the extra mile."

Ms. Jasmine

Consulting Industry

"Dear Adino,
Thank you for your prompt response and also writing a guide note on how to edit PDF to Word to insert signature.
Appreciate for your kind thoughts.
All issues have been resolved."

Ms. Hillary

Consulting Industry

"Hi Adino,
Appreciate your kind assistance with creating the .pst file and the instructions to open it.
Positive experience throughout!"

Mr. Leow

Assest Management

"Hi Dear person-in-charge,
Adino Hee did a great job not only resolving my issue, but during the problem solving, he pre-anticipated me with the possible time taken and action to be taken, so I can better plan my work ahead.
Although it took 2 over hours to resolve the issue, but the issue closing summary has clearly articulated the problem was complicated and also the admin ID access issue, so I can fully comprehended the long resolution time.
Thanks once agin to Adino. He is a valuable asset to IT Customer service."

Mr. Chan

Community Services

"Hi Adino,
Thank you for your quick response to my email.
I am grateful and satisfied with the assistance provided to diagnose and set up my authenticator for MS365."

Mr. Alex

Community Services

"Well done, Lydia and ACM, in trouble-shooting and resolving this so quickly!
This will ensure that our volunteers use only their AWARE-assigned accounts to access our Google Chats, which often include sensitive, private, and confidential information of our clients.
Thank you, all!"

Ms. Li Li

Advocacy Organisation

"Hi ACM,
I truly appreciate the team’s quick assistance and responsiveness during this renovation period. The support has been consistent — both during the unplanned power cut and the scheduled server shutdown — which helped ensure minimal disruption to our operations.
A special thank you to Terence for his clear communication and strong team collaboration. He consistently kept me updated and was a great help throughout.
Thank you again for the support."

Mr. Rahman

Consulting Industry

"Dear Adino,
We are very satisfied with the work you did on the 2 desktops freeing 100G for Suzanne & 212G for my Desktop!
It has been a problem recently and it was slowing down the system performance of our PC due to lack of storage in the past.
I appreciate your patience and very useful solution to our concern.
Thank you so much!"

Mr. Fressie

Consulting Industry

"Hi Lawrence,
Thanks for the fast and efficient service recovery — really appreciate it. You may go ahead and close the ticket."

Mr. Rahman

Consulting Industry

"Hi Support Team,
The email comprised problems has been resolved. Thank you for your immediate response."

Ms. Tabitha

Wellness and Fitness Services Industry

"Hi ACM,
Thank you for the prompt response.
The software installation request and VPN issue has been resolved. The service was very satisfactory, quick & smooth."

Mr. Grey

Mechanical Engineer

"Hello,
Thank you so much for your help. The process was easy to understand and the problem got solved relatively efficiently. The communication with the Helpdesk is also a nice experience. Overall, the customer service was good.
Thanks again."

Ms. Sokun

Social Service Organization

"Hi ACM,
Thank you for your swift response on the folder access issue. We really appreciate how you handle it.
Thank you so much."

Mr. Yuan

Manufacturing Industry

"Hi ACM,
Thanks for your assistance. My PC issues are fixed and can work properly."

Ms. Lin

Transportation Industry

"Hi Helpdesk team ,
You may close this ticket.
I would like to extend my sincere thanks for the outstanding support provided by your help desk team. I truly appreciate the prompt responses, clear communication, and professional assistance I received.
Thank you again for your excellent service!"

Mr Anwar

Shipbuilding & Marine Engineering

"To ACM
I am writing to express our sincere appreciation for the exceptional customer service provided by Zheng Yu.
Zheng Yu has been consistently reliable in carrying out our monthly maintenance service and is always ready to extend a helping hand.
He has demonstrated unwavering courtesy, attentiveness, and a commendable willingness to go the extra mile to meet our needs ,even when unforeseen circumstances arise at the last minute.
His flexibility and dedication during such times are truly valued, and we are grateful for his continued support.
We would like to formally commend Zheng Yu for his outstanding efforts. Keep up the great work!"

Ms Jenny

Business & Management Consultancy

"Hi ACM-Yen Yen,
Thank you very much for your help. Your best.
Thank you."

Ms. Ariel

Architectural Firm

"Hi ACM,
Thanks for your support. The stored files we in place and in order."

Ms. Ling

Construction Industry

"Hi Edgar
The case has been resolved. Thank you again for all the help to solve the problem. The service was swift $ efficient. I am greatly appreciative.
Thank you again. Have a great day."

Muhammad Hilman

Social Service Organization

"Dear ACM
Many thanks for your speedy assistance.
Greatly appreciate it.
Thanks you and best regards."

Ms Marian

Education Industry

"Hi Support Team,
The email comprised problems has been resolved. Thank you for your immediate response."

Ms. Tabitha

Wellness and Fitness Services Industry

"Hi Yen Yen
Thank you coordinating and also the call earlier. It is efficient.
We are able to use the network.
Thank you for the help."

Ms Joan

Offshore and Onshore Industry

"Hi ACM QuickSupport Team
Thanks for prompt support, your services is fast and excellent !"

Ms. Isabella

Community Services

"Hi Edgar
Thank you for your prompt assistance.
Very satisfied and please proceed to close ticket."

Mr Wen Sheng

Community Services

"Hi ACM,
ACM has been our reliable IT maintenance/service provider for several years now. Their prompt and professional actions have been our uncompromising prerequisite for engaging their services time and again. Furthermore they provide sound and comprehensive solutions to our IT requirement ."

Management

Fitness & Beauty Industry

"Dear manager/IC,
The issue was resolved very quickly and very satisfactorily, please give my thanks to those involved, including the person who took my call at 17:00 sharp."

Aaron

Construction Industry

"Hi,
I would like to give my review for ACM technician Yen Yen for being helpful and professional on her job every single time I called in for help to solve the problem. Thank you for the excellent service ."

Mr Jia Hao

Construction Industry

"Dear Joel,
This task has been completed promptly. Pleased with your prompt response and service.
Thank you very much."

Ms Anner

Logistics Service Providers

"Hi Kevwin,
Thank you for the quick action."

Ms Merita

Real Estate Agency

"Hi, Yen Yen:
Thanks for your prompt attention, swift action to solve the issue."

Ms Grace

Construction Industry

"Hi ACM,
Thanks, Edgar,
for your responsive action taken throughout."

Ms Isabella

Nonprofit and Social Services industry

"Hi Steven ,
Thanks you for your prompt and swift service .
Have a nice day ."

Mr Steven

Air & sea freight logistics provider

"Hi ACM Team,
I just want to give service feedback for Miss Ho Yen Yen who helped me to get my Authenticator back to use.
She is very patient and friendly.
Thanks her for her help."

Ms Myint Myint

Nongovermental Organizations

"Hi ACM Team,
Many thanks for the super quick response"

ACM Helpdesk System

Information Technology

"Dear Joel,
The issue has been resolved swiftly.
Thank you very much for your excellent support."

Ms Susan

Education Industry

"Hi ACM,
Issue has been resolved.
Thank you for your quick resolving, rapid reply and excellent service."

Ms Ong

Nonprofit and Social Services industry

"Hi ACM,
Helpdesk and Tack Cong work closely with server team, the server issue was resolved shortly at night.
I appreciate the professionalism of ACM's support team, the work is well done."

Mr Tiejun

Surface finishing company

"Hi Yen Yen
Thanks for professional assistance. Outlook works well and organized now."

Mr Victor

Education Industry

"Dear ACM
Many thanks for your speedy assistance.
Greatly appreciate it.
Thanks you and best regards."

Ms Marian

Education Industry

"Dear Terence,
Thanks for sharing on the email forwarding mode which is available for staff who have left the organization.
This is a good tip for us and thanks for sharing such valuable insight.
Thumbs up for the service"

Ms Marian

Education Industry

"Dear ACM,
We would like to express our sincere gratitude to Zheng Yu for his invaluable assistance in completing all our job orders. He has consistently demonstrated exceptional patience, helpfulness, and a willingness to go above and beyond.
Zheng Yu's dedication and commitment to completing tasks, even under tight deadlines due to unforeseen circumstances, have been truly appreciated.
Please extend our heartfelt thanks to him for his outstanding work. Keep up the excellent performance!"

Ms Jenny

Management consulttancy & fiduciary services

"Dear Management of ACM,
Below ACM quick support team are fabulous, fast and effective service for them.
Great to work with them :
- Joel
- Edgar
- Terence
- Yen Yen"

Simon

Logistics Service Providers

"Hi Joel
Thank you team for the efficiency for the restoration !
Appreciate it much ! Checked and all good !
Thank you and have a nice day ahead !"

Nura

Manufacturing Industries

"Hi Edgar
The case has been resolved. Thank you again for all the help to solve the problem. The service was swift $ efficient. I am greatly appreciative.
Thank you again. Have a great day."

Muhammad Hilman

Social Service Organization

"Hi Edgar
Appreciate for the fast assistance on resolving the issue.
Thank you."

Muhammad Hilman

Social Service Organization

"Hi ACM
Issue resolved, thank you, by a colleague sharing the calendar with me. I understand IT team was unable to find such a calendar to give me access to it.
Terence was very helpful and patient, thank you Terence."

Sidrah

Advocacy organization

"Hi Support Team
I wanted to extend my sincere thanks for your prompt and effective assistance in resolving the recent printer access issues. Your swift response and technical expertise ensured minimal disruption to our workflow, and we truly appreciate your dedication and support.
Thank you once again for your excellent service."

Thinzar

Charitable and religious organization

"Hi Terence
the interaction with you and the support team has been very positive - the turnaround time for this sensitive matter was done very quickly and within the timeframe needed.
Thank you and the server team again."

Zavier

Human Resource Services

"Hi ACM
The issue has been resolved.
Joel has been extremely helpful.
Have a nice day."

Mok

Garden supplies and landscaping services

"Hi Joel
Thank you for your support throughout. Appreciate it !"

Fayy

Offshore marine service

"Hi Edgar Teo,
Thank you for your assistance and very patient."

Khin

Interior Design Agency

"Dear Gwen,
Thank you for your kind and immediate attention this morning."

Mr Matthew

Law Firms

"Dear ACM,
Would like to thank the lady whom has resolved the issue and guide me to install the Microsoft authenticator app. She's clear, precise and patience as I'm in my 70. My apology for missing her name.
Appreciate with thanks."

Mr Hon

Religious organizations

"Dear ACM,
We highly appreciate for your help and guidance. Love the fast respond
Thank you"

Ms Rurie

HR & GA Department | Healthcare Industry

"Hi ACM,
Thanks and seems sorted now,
if anything comes up again I will let you know.
Thanks for a good job and quick response."

Mr Darren

Managing Director | Onshore and Offshore industry

"Hi Terence,
Appreciate your time and assistance rendered to me this morning.
I reckon issue has been duly resolved.
Wish you a good day ahead"

Ms Christine

Head of Project Administration | Onshore and Offshore industry

"Hi Yen Yen & team,
Much appreciate Ms Yen Yen great support yesterday.
It seems like subject matter is working well so far."

Ms Ong

TCM Services Department | Nonprofit and Social Services industry

"Hi ACM,
Issue has been resolved.
Thank you for your quick resolving, rapid reply and excellent service."

Ms Sandy

Quantity Surveyor | Precast and prefabrication manufacturer

"Hi Joel,
Alls good! Thank you so much for prompt assistance."

Cecilia Wong

Senior Officer | Community Services

"Hi Yen Yen,
The query was attended too quickly and resolved fast.
Thank you very much!"

Mr. Wen

Head of IT Department | Building Materials, Metals & minerals Industry

"Hi ACM,
Thank you for resolved my issues. I was really pleased to have your help."

Mr. Harriet

Receptionist | Healthscience Industry

"Dear Edgar,
Thanks for your quick response and assistance. We have no further assistance needed for this matter.
Many thanks,
Rosel"

Ms Rosel

Construction Industry

"Hi Steven,
Thank you for your assistance, highly appreciated."

Ms Isabel

Service Delivery Manager | Furniture Industry

"Hi Yen Yen,
Thank you for your prompt and efficient support.
Thank you for your good service!"

Ms Low

Principal | Education Industry

"Hi ACM,
I must give Edgar a good review. He helped me solve the issues so that I can connect back to my server remotely. He was very accommodative when I told him that I need to connect to the server to work over the weekend. With no hesitation he proceed to connect to my computer remotely and solved the issues.
The whole process went beyond office hours.
I must thank him for what he has done.
Thank you Edgar. Really Appreciate it."

Mr Teo

Senior Architect | Architecture Industry

"Hi ACM,
Thank you!
I'm satisfied with your service, the email issue was resolved very quickly !"

Ms Isabella

Marine and Offshore Industry

"Dear Joel,
The issue has been resolved swiftly.
Thank you very much for your excellent support."

Ms Susan

Senior Finance | Nonprofit and Social Services industry

"Hi Steven,
Thank you for resolving the issue faced in a prompt and efficient manner.
Appreciate your team's professional support"

Mr Teo

Energy and Chemicals Industry

"Hi ACM,
GCMS is up already.
Thank you very much for your prompt action. We are really appreciate it."

Ms Lucy

Admin | Health Industry

"Hi Joel,
The issue have been resolved. I am very satisfied with your quick response and service. Thanks."

Mr Yong

Admin Executive | Energy and Petrochemical industry

"Hi ACM,
Thanks for blocking the spam emails. Ticket closed and thanks for the prompt support!"

Ms Liyana

Assistant Manager | Nonprofit and Social Services industry

"Hi Yen Yen,
Thank you very much for you and your team. Our issue have resolved fast."

Ms Tharuman

Nurse Manager | Charity Industry

"Hi Weng Wah,
Thanks so much for your super swift action! Have a nice long weekend everyone!"

Ms June

Office Manager & PA to Chairman | Financial Industry

"Hi Weng Wah,
Thank you for good arrangement. You and your teams are settinga high standard of service level. The experience so far has been positive"

Mr Zavier

Admin | Human Resources Service Industry

"Hi Steven,
Thank you for the prompt response and quick setup of the shared drive and VPN. Everything is working well at the moment, and I'm grateful for the efficiency of your support team. I'll certainly reach out if I encounter any technical issues in the future."

Ms Hong

Admin Executive | Retail and Wholesale Distribution Industry

"Hi Joel,
Thank you very much to you and ACM website designer and Software Team, the verified request is completed."

Ms Jasmine

Communications Operations Executive | Religious Institutions Industry

"Hi Yen Yen,
The query was attended too quickly and resolved fast.
Thank you very much!"

Ms Tan

Service Delivery Director | Charity Industry

"Hi Edgar,
Thank you for your prompt assistance.
It has been a wonderful experience working with ACM team in providing us with timely assistance for our IT issues."

Ms Wati

Legal Secretary | Legal Services Industry

"Hi Gwen,
Thank you for solving our IT Problem, you do a very good job.
We have found that ACM Helpdesk System always have quick reaction and professional services. We will come back to your services in future."

Ms Khoa

Group Supply Chain Manager | Operations Industry

"Hi Steven,
Thank you for your excellent support in fixing my headphone issue."

Ms. Lim

Senior Finance Executive | Charity Industry

"Hi Edgar,
Thank you for your prompt reply and support in solving the issue of adding external users to the SharePoint site."

Ms. Ivy

Retail Industry

"Hi ACM,
Your support is greatly appreciated. Thanks for assisting our staff to grant access to Microsoft Power BI."

Ms. Wong

Retail Industry

"Hi ACM,
Many thanks to ACM’s support for setting up email accounts for our new staff."

Mr. Francis

Healthcare Industry

"Hi Edgar,
Thank you for your assistance in settling the issue of sending emails via Outlook."

Ms. Jessica

Senior Manager | Education Industry

"Hi ACM,
Thank you. I’m satisfied with your help in solving the issue of receiving the email from Adobe Acrobat Reader."

Ms. Isabella

Sales and Business Coordinator | Manufacturing Industry

"Hi Steven,
Overall I’m satisfied with your help in adding user to mailing group. Every time a ticket is raised, I’ll get ACM helpdesk’s response quickly."

Ms. Aizah

Administrative Assistant | Transportation Industry

"Hi Gwen,
The mentioned issues have been resolved. I was really pleased to get your help."

Ms. Harriet

Healthcare Industry

"Hi Joel,
Thank you so much for your prompt assistance on resolving the issue of accessing the printer."

Ms. Cecelia

Charity Industry

"Hi ACM,
Thank you for resolving the issue of adding a user to email group effectively. Appreciate your team’s professional support and acceding to our requests whenever we call for it."

Mr. Lawrence

Energy, Utilities & Waste Treatment Industry

"Hi Autumn,
Thanks for your prompt attention and assistance in setting up the printer on a laptop. I’m able to print now in the office."

Ms. Christine

Finance Industry

"Hi Edgar,
Thank you for your efficient help in transferring our staff’s user account to a new laptop."

Ms. Britney

Admin Assistant | Accounting Industry

"Hi Steven,
Thank you for your help in resolving the issue of signing in Microsoft Excel."

Mr. Ariel

Construction Industry

"Hi ACM,
Appreciate your help and support. My laptop issue has been resolved and I’ve not seen any message prompts again."

Ms. Lim

Accounts & Finance Associate | Finance Industry

"Hi Steven,
Thank you for your timely response. I’m able to log in to the assigned VDI machine."

Mr. Ariel

Construction Industry

"Hi Tack Cong,
I would like to commend your excellent support and efforts given to our company, especially on the server relocation.
You have shown your calmness in the troubleshooting process with good technical knowledge, excellent communication skills, and patience with customers."

Ms. Joan

Finance Industry

"Hi Weng Wah,
Big thanks for the efficient migration effort. Our E-learning server is up and running in the ACM data center."

Ms. Joan

Finance Industry

"Hi Edgar,
Thank you for your timely response and help in resolving the problem of connecting the VDI server."

Mr. Ariel

Construction Industry

"Hi Terence,
Thank you very much for the fast action on the issue of filtering email accounts."

Mr. Wen

Head of IT Department | Manufacturing Industry

"Hi Joel,
Thank you for your most values assistance in settling the issue of dictation in Microsoft Word."

Ms. Chua

Legal Industry

"Hi Steven,
I am satisfied with Steven’s response on disabling VPN user login. The server team and he can resolve the problem in a fast and correct way.
I appreciate the professional service provided by ACM, thank you!"

Mr. Wen

Head of IT Department | Manufacturing Industry

"Hi Kelvin,
Thanks for your quick response and efficient support on the issue of receiving emails."

Mr. Lim

HR Manager | Manufacturing Industry

"Hi Autumn,
Thanks so much for assisting. Appreciate that you can successfully retrieve my files."

Ms. Celeste

Regional Marketing Manager | Manufacturing Industry

"Hi Yen Yen,
Appreciate your support. My Outlook mail from my desktop can finally synchronize to my mobile phone successfully."

Mr. Kaung

Manufacturing Industry

"Hi Autumn,
Appreciate and thank you for your speedy attention and assistance in solving the unable to download resumes to the desktop issue."

Ms. Christine

Finance Industry

"Hi Edgar,
Thanks for your quick response and assistance on the server issue."

Ms. Rosel

Manufacturing Industry

"Hi ACM,
Thanks for your assistance. My PC issues are fixed and can work properly."

Ms. Lin

Transportation Industry

"Hi ACM,
Appreciate the help from you’ll, my Outlook application works well now."

Ms. Bella

Admin Executive | Finance Industry

"Hi Joel,
Thanks for your support in settling the server issue."

Ms. Chooi

Energy, Utilities & Waste Treatment Industry

"Hi Sebastian,
I would like to say thank you for your helpful and excellent service in finalizing our IT set up."

Mr. Fazli

Advertising & Marketing Industry

"Hi Yen Yen,
Thank you for the support and solutions provided to solve my issue."

Ms. Carmon

Retail Sale Industry

"Hi Autumn,
Thanks for the timely support in solving the issue of being unable to add a user to the laptop."

Ms. Priya

Manufacturing Industry

"Hi Edgar,
Thank you so much for your help and the details you provided for tackling the issue of going into VPN shared folder."

Ms. Monica

Education Industry

"Hi Yen Yen,
Thank you so much for the timely support to resolve the Outlook crashing issue."

Ms. Priya

Manufacturing Industry

"Hi Joel & Autumn,
Thank you very much. Iâ€™m able to use Office comfortably now."

Mr. Farhan

Transportation Industry

"Hi Steven,
Thanks and appreciate your assistance on the issue of accessing the file server via VPN."

Ms. Yana

Broadcasting Industry

"Hi Yen Yen,
Thank you so much for your kind support. Really appreciate."

Ms. Ume

Manufacturing Industry

"Hi Autumn,
Iâ€™m truly impressed with how you have managed to take a quick action on the computer virus issue.
Thanks."

Ms. Jessica

Manufacturing Industry

"Hi Autumn,
Iâ€™m satisfied with your service which responded quickly. Your assistance was greatly appreciated. Thanks."

Ms. Rosemae

Education Industry

"Hi ACM,
Thanks for the great customer service and prompt response."

Mr. Arnold

Construction Industry

"Hi Vincent,
Thank you very much for resolving the laptop printing issue."

Ms. Mary

Education Industry

"Hi Tze Long,
Upon checking, I can now access project files from server. I truly appreciate the assistance."

Ms. Tan

Offshore Oil and Gas Industry

"Hi Yen Yen,
Really appreciated your help on the VPN setup and done the software installation request speedily."

Ms. Cherry

Manufacturing Industry

"Hi Gwen,
Greatly appreciate and thankful for your time extended to me yesterday and this morning. The MS issue has been resolved. Thank you."

Ms. Tan

Offshore Oil and Gas Industry

"Hi ACM,
Please convey my appreciation to Yen Yen as she has guided me clear and well to resolve my mobile mail issues speedily."

Ms. Ho

Maritime Industry

"Hi Joel,
Thank you so much for your constant speedy attention and action. The email issue has been resolved."

Ms. Tan

Offshore Oil and Gas Industry

"Hi ACM,
Would like to compliment Pierre Chan for delivering great assistance and service when he came down to our office. Grateful for his patience while assisting and answering our questions or problems. Well Done."

Ms. Xin Lin

Finance Industry

"Hi Joel,
Thank you for the help and clarification on the spam email. Grateful for your help. Cheers."

Mr. Velu

Construction Industry

"Hi Yen Yen,
Work well, prompt response and done a good job on our software removal and installation request!"

Ms. Ho

HR Executive | Construction Industry

"Hi ACM,
Would like to thank Joel Chu from ACM Helpdesk for his prompt and efficient action in extending his assistance to address my request.
Joel has displayed his knowledge, patience, determination to address the issue and has even gone the extra mile by providing step by step guide for easy reference.
His assistance and helpfulness are very much appreciated.
Well done Joel! Keep up the good work!
Thank you."

Ms. Ooi

Investment Banking Industry

"Hi ACM,
Thank you for the prompt response.
The software installation request and VPN issue has been resolved. The service was very satisfactory, quick & smooth."

Mr. Grey

Mechanical Engineer | Manufacturing Industry

"Hi ACM Support,
Thanks for the software setup and it seems to be working fine. Greatly appreciated your help."

Mr. Andy

Director | Manufacturing Industry

"Hi ACM,
I wish to commend Joel Chu from your ACM Quick Support Team.
He has been very patient and efficient to follow up closely and persistently to complete and resolve my email issue.
Very pleased with his prompt service and follow up.
Thank you."

Ms. Ho

Director | Maritime Industry

"Hi ACM,
we would like to show our appreciation to Yen Yen who always help us resolve our IT needs efficiently.
Thanks Team."

Mr. Tan

Banking and Financial Industry

"Hi David,
Please convey my thanks to your onsite team for helping us reformat the spare computers and update inventory list. And thank you for your hard work too."

Ms. Ho

Admin Executive | Construction Industry

"Hi Shiau,
I'm immensely appreciative of your help on the new email account creation and again thank you for your assistance."

Ms. Meng

Transportation Industry

"Hi Alex,
Appreciate your help all these while and your updates throughout the process :)
Thank you for coming down onsite to check on my laptop and for referring this to HP. I feel really relieved with you and Clement's support on this. I would be at a loss of what to do otherwise!"

Ms. Tham

Charitable Organizations & Foundation

"Hi ACM,
Please convey my thanks to Yen Yen for the support in solving the issue. Job well done."

Mr. Anba

Transportation Industry

"Hi Michael,
Thanks Michael for your help.
Response was swift and the login
issue was solved almost immediately."

Ms. Ratna

Real Estate Industry

"Hi Weng Wah,
Thank you very much for the guidance, which I am very appreciative of because you really do understand what we are trying to achieve whenever I posted a request.
Thank you."

Ms. Tan

Freight & Logistics Services Industry

"Hi ACM,
Would like to put this in record for an excellent assistance provided by ACM Helpdesk Team member â€“ Ms Yen Yen.
She is always very helpful, patience, efficient and effective. Nothing is too much for her.
We are very grateful for her assistance. Please convey our sincere appreciation to Yen Yen.
Keep up the Good Job!
Thanks Yen Yen!"

Ms. Ooi

Investment Banking Industry

"Hi ACM,
I like to give a thumbs up and thank you Alex for his support and service of excellence. Alex regularly updated me on the status of my laptop and promptly connected with me when tickets were raised, return of laptop as well as ensuring set up was all in order."

Mr. Wong

Charitable Organizations & Foundation

"Hi ACM,
Really appreciate the patience, promptness, and help attitude from Yen Yen!"

Mr. Roy

Manufacturing Industry

"Hi Joel
Thank you for your help and prompt action.
The printer issue has been resolved.
Much appreciated."

Ms. Teng

Transportation Industry

"Hi Gwen,
Thank you for your speedy assistance rendered in this scanner issue."

Ms. Chong

Education Industry

"Hi Yen Yen
Thank you so much for the help and time to test out the activation yesterday. Greatly appreciate.
Also, thank you for the effort to call Microsoft and get the point of contact. Your effort has saved my time in chasing and calling Microsoft."

Ms. Joan

Education Industry

"Hi Gwen,
Thank you for your speedy assistance rendered in this scanner issue."

Ms. Chong

Education Industry

"Hi Michael,
Thank you for your swift response on the folder access issue. We really appreciate how you handle it.
Thank you so much."

Mr. Yuan

Manufacturing Industry

"Hi ACM
Would like to extend our appreciation to Dyi Jiunn who was onsite to carry out the Monthly Maintenance Services and setup 1 spare laptop for our colleague.
He is very patience, calm, responsible and committed to the tasks given and ensure everything is in working order.
He is able to provide suggestions & alternatives to issues and questions we had.
His assistance is very much appreciated. Thank you."

Ms. Ooi

Investment Banking Industry

"Dear Michael
Your colleague, Alvis has been very helpful and patient in resolving this issue. I would like to convey my thanks.
Appreciate it."

Ms. Poo

Real Estate Industry

"Hi Michael,
Thank you for solving the email issue and I am satisfied that your team always provide a quick response."

Ms. Phoo

Manufacturing Industry

"Hi Michael,
Thank you for the fast response and help in printer error issues.
Everything is working now.
Thank you so much."

Ms. Wong

Healthcare Services Industry

"Hi Michael
Thank you for your great job in solving the printer issues.
It is working now.
Greatly appreciated."

Ms. Tan

Healthcare Services Industry

"Hi Michael,
Thank you for your prompt response and rectified the Windows Button and Search issues in a short span of time. You took the initiative to do a remote check before escalating it to send my laptop for reboot.
Appreciate it."

Ms. Vanessa

Charitable Organizations & Foundation

"Hi Alex,
Thank you so much for the regular update and prompt response! Really appreciate such good service support from you and team!
Appreciate it."

Mr. Wong

Assistance Director | Charitable Organizations & Foundation

"Hi Gwen,
I have received the invitation code and managed to get the access card.
Thank you so much for the prompt response and assistance."

Ms. Lim

Finance and Banking Industry

"Hi Gwen,
Appreciate and thanks for your time and kind assistance on the new printer installation."

Ms. Tan

Investment Banking Industry

"Hi Gwen and Helpdesk Team,
Really appreciate prompt assistance and great job following up on re-enrolment to my new device."

Ms. Ng

Senior Executive | Finance Banking Industry

"Dear ACM
Really appreciate your engineerâ€™s patience to load the folder, I am able to access my archive files!"

Ms. Lee

Senior Manager | Investment banking Industry

"Hi ACM Helpdesk,
Appreciated the regular update and prompt response!
Thank you for resolving my Outlook issues."

Ms. Kok

HR Business Partner | Manufacturing Industry

"Hi ACM,
I would like to thank Weng Wah for his swift and prompt action this morning to resolve a global DNS issue with all our domain names affecting multiple services throughout our group. An alternative name server was quickly setup for us within 15 mins and our services are up and running, preventing major disruptions.
Brilliant effort!"

Mr. Tan

Informative Vice President | Retail Groceries Industry

"Hi ACM,
Michael helped to resolve all problems in our feedbacks and very fast action to solve issues.
He is great and excellent. He willing to understand customer problems and solved the issues in minutes."

Mr. Ariathiran

Investment Management Industry

"Hi Kelvin,
Thank you for your quick response and assistance for the server backup."

Ms. Rosel

Construction Industry

"Hi Gwen,
Thank you for your great service and fast response to resolve the email issue."

Mr. Jin

Manufacturing Industry

"Hi Michael,
Thank you for your assistance to solve the issue, glad that you even deal with software vendor on behalf of us, really appreciate it."

Mr. Kwek

Wellness and Fitness Services Industry

"Hi Michael,
Thank you so much for the kind assistance and prompt action in resolving the PC storage issue. I am really happy and appreciate the quality service from ACM."

Mr. Ng

Investment Management Industry

"Hi Yen Yen,
Thanks for your support. The stored files we in place and in order."

Ms. Ling

Construction Industry

"Hi Kelvin,
Thanks for your service with fast response. The mailbox storage issue has been resolved."

Ms. Phyo

Construction Industry

"Hi Kelvin,
Thank you for the prompt response, have verified on the website and the changes to the footer are correct."

Ms. Jasmine

Senior Executive | Charitable Organizations & Foundation

"Hi Support Team,
The email comprised problems has been resolved. Thank you for your immediate response."

Ms. Tabitha

Wellness and Fitness Services Industry

"Hi Yen Yen,
Thank you for your patience and help this morning! The white screen about fan malfunction issue has been resolved."

Ms. Emmelie

Charitable Organizations & Foundation

"ACM has always left us with great satisfaction and has accommodated our requests with great service. Kelvin is well-versed in IT Support and has assisted us with some verification obstacles that we faced earlier during the email archived."

Ms. Kamilia

Administrative Officer | Investment Banking Industry

"Hi Michael,
Thank you very much for your help, we are grateful for your kind assistance in solving all the IT issues we have been faced."

Ms.Tai

Investment Banking Industry

"Hi Michael,
Appreciate the swift assistance for Sharepoint access request."

Ms. Adelyn

Investment Banking Industry

"Hi Yen Yen,
Thanks a lot for your kind assistance on resolving the PC blue screen issue."

Mr. Lennie

Investment Banking Industry

"Hi Kelvin,
Thank you very much for your kind assistance on IT setups for our new staffs"

Mr. Kumar

Admin Executive | Construction Industry

"Hi ACM
Appreciate the efficiency of your employee, Yen Yen in assistant on files recovery at the file server."

Mr. Wen

Head of IT Department | Building Materials, Metals & minerals Industry

"Hi, Kelvin
Thank you for your fast and efficient assistance on the MS Office, printer installation and email setup request."

Ms. Jenny

Assistant Office Manager | Human Resources and Staffing Industry

"Hi Yen Yen,
Thank you again for your fast and efficient on the TLS test and the issue has been solved."

Ms.Soon

Oil and Gas Industry

"Hi Kelvin,
Many thanks for your fast and kind assistance on with the domain username and password reset.
Greatly appreciate it"

Ms. Loh

Freight & Logistics Industry

"Hi ACM,
Yen Yen is good and fast response on retrieving file from backup"

Mr. Wen

Head of IT Department | Building Materials, Metals & minerals Industry

"Hi ACM,
Thank you Kelvin for his fast and efficient assistance.
The problem is solved and I can connect to our server."

Mr. Dom

Construction Industry

"Hi Yen Yen,
The outlook issues are resolved now. Much thanks for your help."

Ms. Praggya

Human Resources and Staffing Industry

"Hi ACM,
I appreciate the efficiency of your employee Joel Chu in resolving my issues with immediate support and response. His technical support knowledge is great, and he took few mins to resolve it."

Ms. Kok

Software Development Industry

"Hi ACM,
Appreciate and thanks Helpdesk support team for their prompt action. Mailbox issue has been resolved."

Ms. Tan

Education Industry

"Thank you Kelvin for his awesome support! Email archival with ACM are always fast and smooth."

Ms. Kamilia

Investment Banking Industry

"I would like to thank you Kelvin for his support and assistance to settle our IT issues. He has been helpful in assisting us and really appreciated!"

Ms. Tin

Real Estate Industry

"I would like to bring your notice to my pleasant experience with Mr. Kelvin Lim today. I was facing a few technical issues on my outlook. Kelvin was extremely patient and he ensured all my issues are resolved in best possible manner.
I really appreciated his help and support today."

Ms. Praggya

Human Resources and Staffing Industry

"Hi ACM,
Compliment to your engineer. Prompt response and printer set up process was smooth and fuss free.
Much appreciated. Thank you!"

Ms. Shu

Charitable Organizations & Foundation

"Hi ACM,
Great thank you for the updates and resolved the software crashing issue."

Mr. Hafiz

Education Industry

"Hi Joel,
Thank you for following up and help on shared folder creation."

Ms. Wong

Investment Banking & Finance

"Hi Kelvin,
Greatly appreciate your prompt response and assistance on the printer connection setup and software installation."

Ms Fitriyana

Construction Industry

"Hi Joel,
Thank you for following up and help on shared folder creation"

Ms. Wong

Investment Banking Industry

"Hi Michael,
Greatly appreciated on your assistance for setting up email accounts for our new users."

Ms. Chan

Manager | Education Industry

"Hi ACM Team,
Always glad to get your quick responses! Appreciate your help on our website migration."

Ms. Salmon

Charitable Organizations & Foundation

"Hi ACM Team,
Terry is very good, helpful and patience. He even waited and responded after the 2 hours of break time due to my meeting nearing the end of day. A very dedicated staff."

Mr. Tey

Construction Industry

"Hi ACM Team,
Thanks ACM QuickSupport Team for quick response and step by step check to find out and resolved the problem."

Mr. Du

Manufacturing Industry

"Hi Weng Wah,
I would like to thank Weng Wah for the prompt service delivered as well as the assistance to follow up with the Dell until the case is closed. The issue is settled within 7 days (including weekend) from the date where the issue is raised. Appreciate the quick response and hope to keep it up with the great services."

Ms. See

Management Consulting Industry

"Hi QuickSupport Team,
Thank you very much for the assistance on the connection to OneDrive issue, everything is up and running well now"

Mr. Ray

Charitable Organizations & Foundation

"Hi ACM Team,
Thanks so much for the software installation and assist on the data backup!"

Ms. Tan

Manager | Human Resources and Staffing Industry

"Hi Kha Zhun,
Thanks so much for quick response and effort to stop the spam emails."

Mr. Mok

Manufacturing Industry

"Hi Kha Zhun,
Thank you very much for the prompt service, the email signature with picture format is resolved."

Mr. Chan

Executive | Education Industry

"Hi Michael,
Thanks for your prompt action to help on setting up and resolving our new users desktop login issue."

Mr. Neo

Executive | Charitable Organizations & Foundation

"Dear Jeff,
Thank you for your prompt assistance to solve the VPN connection issue.
PC had been running well so far after update and restart."

Ms. Rosemae

Education Industry

"Hi Jeff,
Much appreciated for the prompt response on the printer set up issue."

Mr. Neo

Executive | Charitable Organizations & Foundation

"Hi Kha Zhun,
Thank you very much for the prompt service, the PC microphone issue has been resolved"

Ms. Tan

Executive | Retails Industry

"Hi ACM Team,
Thanks for your prompt action to arrange engineer to help us on the set up for our new PCs."

Mr. Mizuno

Director | Retails Industry

"Hi Kelvin,
Thanks for helping. All the software update issue has solved yesterday. Many thanks."

Ms. Melinda

Admin | Offshore Oil and Gas Industry

"Thank you Kelvin,
Thanks for your prompt action to block and resolve the spam email."

Ms. Yap

Assistant Manager | Management Consulting Industry

"Hi Kailoon,
Thank you very much for resolving the PC boot up issue, changing the graphic card and at the same time help us to update our equipment list."

Mr. Ho

Admin Executive | Construction Industry

"Hi Jeff, Thanks for the update and the prompt work to complete our mailbox request."

Mr. Hidayu

Corporate Admin Manager | Staffing and Recruitment Industry

"Hi Support Team,
Thank you very much for your prompt response and confirmation. We greatly appreciate your support."

Ms. Ng

Admin | Insurance

"Hi Jeff, Thank you very much for your assistance on my email set up and migration on multiple devices."

Mr. Sun

Engineering and Construction Industry

"Hi Jeff,
Appreciate all your help on the printer installation. Thank you!"

Ms. Soon

HR Executive | Charitable Organizations & Foundation

"Dear Support,
Good job. Thank you so much for getting the email issue done"

Ms. Ho

HR Executive | Construction Industry

"Hi IT Support,
Thanks for the software setup and it seems to be working fine. Greatly appreciated your help."

Ms. Kuah

Construction Industry

"Dear Weng Wah,
Thanks for your prompt response and professional help on the email issue"

Mr. Ng

Accounts Executive | Construction Industry

"Hi Kha Zhun,
Appreciate your prompt response and professional help on the antivirus installation"

Ms. Nurul

Office Manager | Public Relations Industry

"Dear ACM QuickSupport Team,
Thanks for your prompt response and help on my IT support request and login issue."

Mr. Velu

Construction Industry

"Thank you Jeff,
Appreciate your prompt response and help on the PC and VD issue."

Mr. Panchal

Human Resources and Staffing Industry

"Hi Kha Zhun,
Thank you for your prompt response. Laptop had completed update and now should running well. Thanks again for the solution."

Ms. Ting

Manufacturing Industry

"Hi ACM Team,
Appreciate your help on the laptop reformat and hardware issue.
Thank you"

Ms. Too

Charitable Organizations & Foundation

"Hi Support Team,
Thank you very much for your help, my issue seems to be resolved now. Highly appreciate your prompt response and assistance."

Ms. Ng

Admin | Insurance

"Good Job Weng Wah,
Would like to thank and encourage Weng Wah to continue in providing attentive services"

Ms. Lim

Programme Assistant | Charitable Organizations & Foundation

"Thanks Kha Zhun,
Thank you for the advice and helps to identify the suspected phishing email"

Mr. Ho

Charitable Organizations & Foundation

"Dear Support,
Thanks for the guidance. OneDrive share folder issue has been resolved."

Ms Lim

Engineering and Construction Industry

"Thank you Weng Wah,
The drive is working and able to access now. Thank you for your kind assistance."

Ms. Yap

Finance and Banking Industry

"Thank you for your support team prompt response. The login VPN issue has been solved and able to access."

Ms Choy

Finance and banking Industry

"Dear Support, the laptop camera issue is resolved. Thanks for your prompt response and help."

Ms. Soh

Charitable Organizations & Foundation

"Dear Kha Zhun,
Thank you for your prompt response. The Chinese Language input issue has been solved. Thank you."

Ms Lyn

Building Materials, Metals & minerals Industry

"Hi Support Team,
Thank you for your quick response and assistance on folder deletion issue."

Ms. Goh

Investment Banking Industry

"Thank you Wen kai and Wengwahâ€™s great support. The server back to service now."

Wen

Building Materials, Metals & minerals Industry

"Hi Kha Zhun,
The login issue is resolved. Thanks for your prompt response and help."

Mr. Mehrun

Investment Banking Industry

"Thank you Kha Zhun for his prompt response.
The copy and paste from server issue has been resolved."

Peh Yen

Assistant HR Manager | Manufacturing Industry

"Hi,
Thanks for your help. Appreciate your assistance on printer installation remotely."

Ms. Tan

Investment Banking Industry

"Hi, I am pleased to inform you that the VPN is accessible now. Thanks a lot for your help."

Mr. Nazmul

Construction Industry

"Hi Team,
Thank you for your prompt help and the hardware storage issues been resolved on my side."

Ms. Wong

Finance and Investment Industry

"Thanks very much for ACM help."

Ms. Chng

Programme Executive | Singapore Charity Organization

"Dear Jeff,
Greatly appreciate your kind assistance in pushing for this earlier availability of your Engineer to assist with our computer setting up."

Mr. Loh

Logistic Industry

"Dear Support,
Thank you for the follow up. The issue has been resolved."

Shi Ying

Sales Engineer | Electrical Cable Distributor Industry

"Hi Kha Zhun
Thanks for your help and you may close this ticket."

Ms. Yap

Management Consultancy Industry

"Dear Jeff,
Thanks for your assistance!"

Muna

Construction Industry

"Good Work Kha Zhun Always patience ðŸ™‚ Kudos!"

Ms. Lim

Programme Assistant | Singapore Charity Organization

"Dear Team, Thanks for the quick assistance. It's working now."

Monica

Investment Banking Industry

"Many thanks for the service rendered. The electronic board is good now."

Mr. Tan

Freight & Logistics Industry

"Thanks, set up on my phone.
I greatly appreciate all of your assistance, many thanks all."

Simon

Oil and Gas Industry

"This is great. Very good service. Thank you."

Wen

Building Materials, Metals & minerals Industry

"Once again many thanks & appreciative your prompt attention and assistance rendered to me earlier
today.
All is good now and case is closed now.
Wish you a lovely cool evening ahead"

Ms. Tan

Oil and Gas Industry

"Thank you for the help and patience ðŸ˜Š."

Ms. Roselyn

Programme Assistant | Singapore Charity Organization

"I thank you Hui En for getting the job done promptly."

Shirley

Singapore Charity Organization

"Thank you for your prompt action. ACM team has always been a great help to our company. Your services have been great and excellent.
Please continue to keep up the good work."

Peh Yen

Assistant HR Manager | Manufacturing Industry

"Jeff
Thank you very much.
The User could access the drive and work as normal now. You may close the case now."

Ms. Joanne

Division Controller | Metal Industry Suppliers

"The issue has been solved and the system works accordingly. Thank you for your support and cooperation."

Tiffany

Retail Industry

"Kha Zhun,
Thank you for your prompt action. Appreciated."

Ms. Caren

Secretary | Electrical Cable Distributor Industry

"We have resolved the issue. My email is ok now.
Thank you for your support."

Mr. Wulff

Country Director | Property Management Industry

"Thank you for the assistance.
Issue solved. Printer is working fine now."

Shi Ying

Sales Engineer | Electrical Cable Distributor Industry

"Thank you for your reply and support.
We confirmed that this problem is resolved on the current laptop you configured and also tested on another laptop."

Ms. Ng

Sales & Technical Manager | Electronics/Semiconductor Industry

"Thank you for the immediate response."

Julie Lualhati

Site Administrator | Construction Industry

"Thank you very much for the support. Verified it functions."

Wen Tiejun

Head of IT Department | Aerospace Industry

"Thank you for your prompt response in resolving our issues. You have been a great help to resolve all of our issues for my organization."

Teo Peh Yen

Assistant HR Manager | Manufacturing Industry

"Thank you for arranging Kailoon down to rectify the issue. He had been very helpful and patient to resolve this. I am glad that the operations will be back to normal tomorrow."

Geana Ong

Investment Management Industry

"Mr Jeff was very prompt and efficient in his service. Very professional. Well done."

Shameer Mohamed

Technical Engineer | Petroleum Industry

"Thank you Kha Zhun, good job! Appreciate your team's great support in a very fast manner."

Wen Tiejun

Head of IT Department | Surface Finishing Industry

"Thank you for updating the password and the instruction on how to set up the new email account. All have been done, thank you once again."

Kenneth How

Automotive Industry

"My computer runs perfectly today! Thank you for your support. Will surely inform you when thereâ€™s an issue again"

Edward

Electrical Products Wholesalers Industry

"Just wanted to say that the ACM QuickSupport Team was wonderfully helpful with installing Microsoft Office, setting up the printer, and answering all my questions. They were efficient and quick to respond to whatever problems I had. Thanks for making it a smooth process."

Daphne

Investment Industry

"All okay. Thank you for your fast action."

Maricar Rebullado

Operations & Procurement | Research and Development Industry

"Jeff is always very prompt and pro-active when he received a queries from us via email. Overall, I am satisfied with the support team because they managed to resolve most of our IT issues. Weng Wah and Kha Zhun are also very helpful and they are very patient to guide and assist us. Thank You!"

Teo Peh Yen

Assistant HR Manager | Manufacturing Industry

"Thanks for your prompt action! Noted your email below and we will contact you if we face any issue."

Adeline Yap

Assistant Manager | Management Consulting Industry

"I am very happy that the issue has been resolved for now while I will alert you if the problem persists. Your time & patience extended to me since last week till today are very much appreciated. Wish you a lovely evening ahead."

Christine Tan

Audit Industry

"Thank you for your prompt action."

Teo Peh Yen

Assistant HR Manager | Manufacturing Industry

"Many thanks for the speedy response in fixing my log in."

Alan Hardy

Auditing Industry

"Resolved! Did a test and works well. Thank you very much for your support. Have a great day ahead."

Natasha Garcha

Director | Investment Industry

"Thank you Hui En for the detailed update. Glad that everything is resolved. Thank you."

Nurul Hassan

Office Manager | Public Relations Industry

"Well done. I'm able to access into the folder. Thank you very much."

Thompson Yap

Quantity Surveyor | Construction Industry

"Thank you so much for your help, the problem being rectified."

Richard Chia

Programme Executive | Social Service Industry

"Well noted, thank you for your kind assistance. Thank you & have a lovely day."

Daphne Lim

Logistics and Warehousing Industry

"Thank you for the quick response!"

Irya Sulasteri

Crewing Coordinator | Shipping Industry

"Thank you for the fast response. We have checked and all the files is there."

Kristine Nguyen

Business Support Executive | Design Industry

"Thank you for the below. We tested and found the configuration working ok. You can consider the job, properly closed."

Vasileios Papafaklis

Managing Director | Shipping Industry

"Thanks for your professional advice. I will take note of that. Have a nice day!"

Sherry Xie

HR Manager | Dental Industry

"Thanks for you further clarification. Really appreciate a general opinion input to us at least we have a good reference guide. That is good enough to support us in term of what to do or move forward with the opinion and advise."

Merita Louise Tin

Real Estate Industry

"Thanks for the speedy response!"

Waikay

Printing Industry

"Great, Your team are superb."

Darien Tock

Deputy HR & Admin Manager | Construction Industry

"Many thanks for the very prompt response to this urgent request today. I really appreciate it greatly. Yes, your Engineer has just left and it looks like things are now back to normal service. Once again, many thanks for your quick response to my request. For Kwang Rong â€“ Many thanks for your kind assistance in sending your engineer over this morning to tackle this problem of ours."

S K Loh

Logistics Industry

"Many thanks for your kind assistance, which is very well-appreciated. Thank you."

YM Tan

Manager | Logistics Industry

"Compliments to Joshua. As usual, fast, patience and professional service. Thumb up."

Kelvin

Accounts Manager | Shipping Industry

"Thank you very much for your kind assistance. All devices are working beautifully. I can also reply to this message from my mobile, which has not been working for the past year. Thank you for your time and patience, too."

Alice Koh

Logistics Industry

"At last! Weng Wah thank you so much for your great help and thank you for your patience with me. Greatly Appreciated."

May Loh

Civil Engineering and Construction Industry

"I would like to compliment your employees for the brilliant service they have provided us, especially with my last request. Weng Wah, Wen Jun and Yee Pin understood the extreme urgency in which I needed a replacement laptop charger and the actual lead time from my request to the delivery of the replacement was exactly 25.50 hours. My laptop was totally out of power and I needed to retrieve some crucial documents from our shared folder. Time was the essence, and Weng Wah and Wen Jun ensured my request was expedited. Yee Pin delivered my charger as promised. Kha Zhun and Kai Loon also assisted with iPhone Mail settings even though it was after work hours. The problem was resolved within ten minutes. Kai Loon also followed up the next day to ensure the mails were properly downloaded. We have always been pleased with the assistance provided by ACM. However, their level of professionalism and speed of recovery exceed our expectations. Such commitment to exceptional client service is to be commended. You can be assured that I would certainly recommend ACM to anyone who requires IT support and sales for their company. Thank you."

Wei Lin

Executive Assistant | Real Estate Investment Industry

"Thanks Yee Pin and also the help today. So glad that you were in and solved the firewall problem quickly."

Joan Phua

IT Support | Audit and Management Industry

"Yes the issue seems to be fixed now, thanks for the prompt response."

Lee Xue Ying

Manufacturing and Sustaining Engineer | Industrial Automation Industry

"Should be ok now, thank you for your fast help. Will let you know if there is anymore problem. Thank you."

Wei Lin

Executive Assistant | Real Estate Investment Industry

"Thank you so much for the help and to take the initiative to contact Lenovo. Appreciate that. Await info from Lenovo next week."

Joan

IT Support | Audit and Management Industry

"Great job Joshua!! Thousand thanks!"

Weihao

Helpdesk | Education Industry

"Thank you for your speedy support! Superb!"

Chua Mun Yuen

Head Investor Relations | Real Estate Investment Industry

"Quick and responsive action was taken to restore the file. I truly appreciate the prompt action."

Ng Wei Ting

Senior Analyst | Shipping Industry

"Thank you for your very careful and patient assistance. Have a nice day."

Max Cheah

Building and Construction Industry

"Thank you very much for the prompt support. All good."

Joan

Offshore and Oil & Gas Industry

"Thank you very much for your help & support!"

Robyn Tan

Administrative Executive | Social Service Industry

"Many thanks for your speedy assistance. Greatly appreciate it. Thank You and Best Regards."

S K Loh

Logistics Industry

"Appreciate your assistance. Thank you and have a good day."

Jasmine Chan

Senior Executive | Social Service Industry

"Thank you for the follow-up. Noted all details, very clear. You may close this ticket."

Joan Phua

IT Support | Audit & Management Industry

"Thank you for your prompt response. The issue has been solved. Appreciated for your perfect professional service."

JingJing You

Account Executive | Automation Industry

"Finally, supplier able use her email send to me now. Thanks for the support."

Grace Tan

Buyer | Manufacturing Industry

"Thank you for checking that! Our internal team has managed to resolve the issue with vendor as you've mentioned. Thank you again for the help!!"

Iris Ng

Design Industry

"Quick and responsive action was taken to restore the file. I truly appreciate the prompt action."

Wei Ting

Shipping Industry

"Attentive; Detail and Solve with initiative."

Ivy Ang

Finance Manager | Offshore and Oil & Gas Industry

"My feedback is that Yi Fen's service is thumbs UP!"

Ms Ng

Retail Industry

"Chi Ming is very helpful & patience. Thumb up!"

Alice Ong

Accounts Manager | Logistics Industry

"Many thanks for your support. I was able to set up the email of MH. You are right, his calendar cannot be synced.Great job!"

Lennie

Secretary | Law & Finance Industry

"Very good, fast and precise. Like it."

Diana

Director | Printing Industry

"(Abstract) Thanks Keng Wee for the prompt services and professional advice. Keep it up Bro! Thanks VV Much! CHEERS!"

Tan Caan

Manufacturing Industry

"I am writing this letter to thank everyone in your company for the services I have been receiving over the past one year. All your staffs are always readily to handle my IT problems with right attitude and professionalism. In here, I would also like to express my appreciation especially to Ng Chi Ming who has always been assisting me regardless how handy my problem gets. I truly believe he is an asset to your company and with him around, your company will definitely move up to a next level."

Carol Kuek

Shipping Industry

"Thanks for helping out with issue. Problem solved."

McKenny Chiam

Logistics Industry

"Good Job!"

Patricia Lee

Accounts & HR Manager | Industrial and Engineering Industry

"The few recent supports from Yi Fen and your technical team are superb. I am thankful for their help. A satisfied user."

Arthur

Director | Printing Industry

"Yifen had provided good quick support service. Thank you very much."

Vanessa Ng

Account Assistant | Manufacturing Industry

"I have tried two days and it seems that I can open the zip file now without any problem. Thank you very much for your assistance in this matter."

Lim Bee Tin

Accounts Manager | Manufacturing Industry

"Many thanks for the prompt assistance by you and your team of engineers in rectifying the issues."

YM Tan

Manager | Logistics Industry

"Yifen was very good and efficient in helping me."

Samuel Tan

Info-communications & Media Industry

"Excellent service provided by Andrew. Keep up the good work!"

Temporary Staff

Real Estate Industry

"Ok and I need Andrew to email me in pointer why my CPU cannot login this morning as my manager request for it. Just a summary of the trouble shoot and thanks. My blog per below request in the box for your retention. Keep it up!"

Ms Ng

Accounts Executive | Retail Industry

"We would like to commend Guo Qiang for his excellent work. He is always helpful in any issues that we face, able to come on site fast, very responsive and efficient."

Nur Hidayah

Leasing Executive | Retail Industry

"We would like to feedback to you that Guo Qiang from your company did a fantastic job in solving our IT problems. We are very pleased with his service and hope that he will be the one servicing us permanently in future."

Christine Wong

Manager | Manufacturing Industry

"We thought you might like to know that whatever you have done to Mr Chua's laptop, it was good because he no longer experience the issue reported in the email below.
Thank you"

Jessica Kwan

HR Manager | Shipping Industry

"I would like to take this opportunity to thank you for the examplary service that Achievement Solutions has been providing our school with, since 2008.
Your prompt service to keep our computers up and running has been a great boon to our staff who use the computers regularly in their classroom activities.
We very much appreciate the friendly, patient & efficient service provided by not only you but your team of staff as well.
I look forward to your continued partnership in serving our school in years to come."

Noorsiah Allaudeen

Supervisor | Education and Training Industry

"ACM has been our reliable IT maintenance/service provider for several years now. Their prompt and professional actions have been our uncompromising prerequisite for engaging their services time and again. Furthermore they provide sound and comprehensive solutions to our IT requirement ..."

Management

Fitness & Beauty Industry

"A-Chievement* have been my firm's IT Consultants since 2008.
They have been providing e-mail hosting and website services which relieves me from having to worry about an important but troublesome part of my operations.
A-Chievement has been extremely responsive to all my firm's needs, in particular the problems of growth from a staff of 3 or 4 to the current size of 7 (and occasionally 8) persons.
They can be contacted around the clock and will respond cheerfully whenever called on. They have always been able to resolve any difficulties that I or any of my colleagues have encountered with our computer's problems. In particular, I often have difficulties with my laptop on oversea trips, and have on several occasions had to contact A-Chievement at unsocial hours, but they will always respond so long as they are awake.
I am pleased to recommend them to other users, particularly SMEs like mine, and will continue to use them so long as their present service remains at its current level of excellence."

Michael Hwang S.C.

Director | Legal Industry

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