CONSULTANCY & PROJECTS

IT is a key business tool that can be used to create a significant competitive advantage, failing to utilize IT to your edge can bring you a step down from your competitors. IT is continually evolving and changing, and while change can bring benefits it also brings risk to a busy and cost-conscious business; new projects, technology, developments and roll-outs need to happen smoothly and efficiently whilst keeping interruption to a minimum.

ACM have a proven track record in delivering a variety of projects and solutions from simple network upgrades to high-end server consolidations and complicated disaster recovery and business continuity solutions. Our management, consulting and engineering staff are equipped with a wide range of technical skills plus their expertise and experience which enable us to meet your project goals, timing and budget with minimum disruption.

Consultancy Services:

• Vendor specializations, including Microsoft, Hewlett Packard, Dell, Cisco, Lenovo, and Hua Wei etc.
• Systems and network architecture planning and design
• New projects, deployments, mergers and consolidations
• Migrations, moves, changes and relocations
• Infrastructure: LAN, WAN, remote access, storage, virtualization
• Business continuity: backup, disaster recovery, replication
• Compliance: email security and archiving, data protection, product lifecycle
• Remote office networking, VPNS and teleworker/mobile solutions
• Server and Comms room planning and implementation

IT is a large and ever evolving area of knowledge and expertise but not all of it is technical. IT systems are paramount to most businesses and can be potentially complicated. Reactive IT support is often insufficient in this fast moving world.

In many smaller businesses, those that deal with IT often do so by default and opportunities to improve your IT and impact your business at a strategic level are often unaddressed or simply overlooked. Without structured help and facing a potentially vast and ever changing expanse of technical, operational and legislative IT information-your task can be more than overwhelming. Business IT systems need a coordinated, controlled and experienced approach to IT management, operations and growth, therefore every business needs an IT Manager!

ACM IT Manager is a management level service for your IT needs, doing all the things that an experienced IT Manager in a larger organization would do to keep the IT systems and thus keeping the business running as effectively as possible. From designing proper backup and data policies to planning and helping to implement future needs and developments, ACM's IT Manager service provides you with an experienced and qualified IT management resource, able to assess and assist in managing your IT in a proactive way.

ASSESSMENT

The first step for the IT Manager is to perform a complete system and network analysis followed by a thorough review. After this process ACM will study your business practices in order to comprehend on how you intend to incorporate IT into your business processes and what your key objectives and future needs are. Finally after common ground is established your IT Manager will be overlook the IT infrastructure to ensure everything operates as they should.

 IMPLEMENTATION

Your ACM IT Manager will provide guidance to your staff and implement any changes that need to be made and will help you improve your IT performance. The IT Manager will ensure your users know how to interact with your IT by providing orientation and usage policies which will explain how to access all of your systems. In this orientation training session your users will be taught on how to operate the systems, where required, they will be capable to deal with any simple day to day issues and/or more technical problems so that they can troubleshoot themselves or understand the systems or processes in place.

 STRATEGY AND PLANNING

The ACM IT Manager's primary objective is to fully utilize your existing IT infrastructure without the need for further investment, however should investment be needed or additional changes are required or expected, a Technology Roadmap will be created. A Technology Roadmap is a blue print of your network infrastructure; with this our clients can visualize the network topology so growing their IT is easier and we can continue to service your business in the most appropriate way and within your budget. The Technology Roadmap takes into account both short-term and long term goals and requirements. In addition, the IT manager will work with you to identify risks and formulate any required policies which you need, such as backup and disaster recovery planning.

 MANAGEMENT

After the implementation phase, your IT Manager is available to you on an on-going basis to help you amend your IT strategy as your business changes. Your IT Manager is responsible for maintaining your processes and policies, to advice on new technologies and to give you strategic IT Management throughout our engagement.

REVIEW

Keeping on top of your IT performance and its cost-effectiveness for your business is crucial. Your IT Manager will regularly review with you to report on your IT position and Technology Roadmap. We will also review the performance of the infrastructure and highlight any hardware or user areas of improvement and will indicate to you the performance of the ACM support being provided.

Named IT Manager contact
 Regular IT and service review
 System and network audit
 Risk assessment
 Technology Roadmap
 Product Lifecycle management

 Asset management and registration
 Warranty management
 Software license management
 Backup and recovery policy
 Data protection and security policy
 IT systems documentation ('handbook')

 ACM QuickFix File Support
 Technical IT advice
 Procurement advice
 Regular Review Meetings
 Vendor Assessment
 Orientation for IT Contact