IT Maintenance Solutions - from the leading IT company in Singapore

A-ChieveMent Solution responds to your IT & hardware issues 24/7

OUR OFFERINGS

Customised Maintenance Plans

A wide range of IT maintenance plans tailored to your IT requirements and budget—from full-fledged IT support to an extension of your in-house IT team.

Preventive Maintenance

Proactive monitoring of your IT infrastructure to minimise risks of downtime and threats to security. We set alerts to notify us of issues so we can take immediate action.

IT Advisory Services

Professional consultation with our board-certified and experienced engineers to help you further understand your IT challenges and business requirements.

IT Asset Management

Proper documentation and tracking of hardware/ software IT assets to optimise spending, support lifecycle management, and assist in strategic decision-making.

OUR PROMISE

Certified IT Engineers

A team of board-certified engineers, selected through the most stringent assessments and interviews, are available to assist you with your IT needs 24/7.

License & Warranty Management

Assistance in the renewal or updating of licenses and warranties, so you don’t have to worry about an expiring software license and hardware warranties.

Immediate Responses

Immediate assistance via Remote Desktop Support with a turnaround of less than 30 minutes to resolve the issue.

CHOOSE ACM

All Your IT Requirements in One Place

With our technical excellence and commitment to deliver impeccable service, we strive to meet all your IT requirements through our wide range of IT support services that include hardware/software maintenance support, outsourced helpdesk, remote assistance facilities, and data centre-hosted network system services.

More than 10 Years of Professional IT Support

ACM is a corporate IT solutions provider in Singapore that is comprised of a team of certified professionals specialising in delivering managed IT services for SMEs in Singapore. With more than a decade of industry experience, we take pride in having established credibility in the industry thus, the long-term relationships with our clients, partners, and our people.

We Take Care of Your IT So You Can Focus on Your Business

The rewards of outsourcing your IT are three-fold, to say the least. When you outsource with ACM, you reduce the costs associated with hiring an employee such as training and benefits; you gain access to our exceptional skills; and more importantly, you can focus on your core competencies to improve your business.

TESTIMONIALS

Thank you for the immediate response. Read More >>

Julie Lualhati

Site Administrator Construction Industry

Thank you very much for the support. Verified it functions. Read More >>

Wen Tiejun

Head of IT Department Aerospace Industry

Thank you for your prompt response in resolving our issues. You have been a great help to resolve all of our issues for my organization. Read More >>

Teo Peh Yen

Assistant HR Manager Manufacturing Industry

Thank you for arranging Kailoon down to rectify the issue. He had been very helpful and patient to resolve this. I am glad that the operations will be back to normal tomorrow. Read More >>

Geana Ong

Investment Management Industry

Mr Jeff was very prompt and efficient in his service. Very professional. Well done. Read More >>

Shameer Mohamed

Technical Engineer Petroleum Industry

Thank you Kha Zhun, good job! Appreciate your team's great support in a very fast manner. Read More >>

Wen Tiejun

Head of IT Department Surface Finishing Industry

Thank you for updating the password and the instruction on how to set up the new email account. All have been done, thank you once again. Read More >>

Kenneth How

Automotive Industry

My computer runs perfectly today! Thank you for your support. Will surely inform you when there’s an issue again Read More >>

Edward

Electrical Products Wholesalers Industry

Just wanted to say that the ACM QuickSupport Team was wonderfully helpful with installing Microsoft Office, setting up the printer, and answering all my questions. They were efficient and quick to respond to whatever problems I had. Thanks for making it a smooth process. Read More >>

Daphne

Investment Industry

All okay. Thank you for your fast action. Read More >>

Maricar Rebullado

Operations & Procurement Research and Development Industry

Jeff is always very prompt and pro-active when he received a queries from us via email. Overall, I am satisfied with the support team because they managed to resolve most of our IT issues. Weng Wah and Kha Zhun are also very helpful and they are very patient to guide and assist us. Thank You! Read More >>

Teo Peh Yen

Assistant HR Manager Manufacturing Industry

Thanks for your prompt action! Noted your email below and we will contact you if we face any issue. Read More >>

Adeline Yap

Assistant Manager Management Consulting Industry

I am very happy that the issue has been resolved for now while I will alert you if the problem persists. Your time & patience extended to me since last week till today are very much appreciated. Wish you a lovely evening ahead. Read More >>

Christine Tan

Audit Industry

Thank you for your prompt action. Read More >>

Teo Peh Yen

Assistant HR Manager Manufacturing Industry

Many thanks for the speedy response in fixing my log in. Read More >>

Alan Hardy

Auditing Industry

Resolved! Did a test and works well. Thank you very much for your support. Have a great day ahead. Read More >>

Natasha Garcha

Director Investment Industry

Thank you Hui En for the detailed update. Glad that everything is resolved. Thank you. Read More >>

Nurul Hassan

Office Manager Public Relations Industry

Well done. I’m able to access into the folder. Thank you very much. Read More >>

Thompson Yap

Quantity Surveyor Construction Industry

Thank you so much for your help, the problem being rectified. Read More >>

Richard Chia

Programme Executive Social Service Industry

Well noted, thank you for your kind assistance. Thank you & have a lovely day. Read More >>

Daphne Lim

Logistics and Warehousing Industry

Thank you for the quick response! Read More >>

Irya Sulasteri

Crewing Coordinator Shipping Industry

Thank you for the fast response. We have checked and all the files is there. Read More >>

Kristine Nguyen

Business Support Executive Design Industry

Thank you for the below. We tested and found the configuration working ok. You can consider the job, properly closed. Read More >>

Vasileios Papafaklis

Managing Director Shipping Industry

Thanks for your professional advice. I will take note of that. Have a nice day! Read More >>

Sherry Xie

HR Manager Dental Industry

Thanks for you further clarification. Really appreciate a general opinion input to us at least we have a good reference guide. That is good enough to support us in term of what to do or move forward with the opinion and advise. Read More >>

Merita Louise Tin

Real Estate Industry

Thanks for the speedy response! Read More >>

Waikay

Printing Industry

Great, Your team are superb Read More >>

Darien Tock

Deputy HR & Admin Manager Construction Industry

Many thanks for the very prompt response to this urgent request today. I really appreciate it greatly. Yes, your Engineer has just left and it looks like things are now back to normal service. Once again, many thanks for your quick response to my request. For Kwang Rong – Many thanks for your kind assistance in sending your engineer over this morning to tackle this problem of ours. Read More >>

S K Loh

Logistics Industry

Many thanks for your kind assistance, which is very well-appreciated. Thank you. Read More >>

YM Tan

Manager Logistics Industry

Compliments to Joshua. As usual, fast, patience and professional service. Thumb up. Read More >>

Kelvin

Accounts Manager Shipping Industry

Thank you very much for your kind assistance. All devices are working beautifully. I can also reply to this message from my mobile, which has not been working for the past year. Thank you for your time and patience, too. Read More >>

Alice Koh

Logistics Industry

At last! Weng Wah thank you so much for your great help and thank you for your patience with me. Greatly Appreciated. Read More >>

May Loh

Civil Engineering and Construction Industry

I would like to compliment your employees for the brilliant service they have provided us, especially with my last request. Weng Wah, Wen Jun and Yee Pin understood the extreme urgency in which I needed a replacement laptop charger and the actual lead time from my request to the delivery of the replacement was exactly 25.50 hours. My laptop was totally out of power and I needed to retrieve some crucial documents from our shared folder. Time was the essence, and Weng Wah and Wen Jun ensured my request was expedited. Yee Pin delivered my charger as promised. Kha Zhun and Kai Loon also assisted with iPhone Mail settings even though it was after work hours. The problem was resolved within ten minutes. Kai Loon also followed up the next day to ensure the mails were properly downloaded. We have always been pleased with the assistance provided by ACM. However, their level of professionalism and speed of recovery exceed our expectations. Such commitment to exceptional client service is to be commended. You can be assured that I would certainly recommend ACM to anyone who requires IT support and sales for their company. Thank you. Read More >>

Wei Lin

Executive Assistant Real Estate Investment Industry

Thanks Yee Pin and also the help today. So glad that you were in and solved the firewall problem quickly. Read More >>

Joan Phua

IT Support Audit and Management Industry

Yes the issue seems to be fixed now, thanks for the prompt response. Read More >>

Lee Xue Ying

Manufacturing and Sustaining Engineer Industrial Automation Industry

Should be ok now, thank you for your fast help. Will let you know if there is anymore problem. Thank you. Read More >>

Wei Lin

Executive Assistant Real Estate Investment Industry

Thank you so much for the help and to take the initiative to contact Lenovo. Appreciate that. Await info from Lenovo next week. Read More >>

Joan

IT Support Audit and Management Industry

Great job Joshua!! Thousand thanks! Read More >>

Weihao

Helpdesk Education Industry

Thank you for your speedy support! Superb! Read More >>

Chua Mun Yuen

Head Investor Relations Real Estate Investment Industry

Quick and responsive action was taken to restore the file. I truly appreciate the prompt action. Read More >>

Ng Wei Ting

Senior Analyst Shipping Industry

Thank you for your very careful and patient assistance. Have a nice day. Read More >>

Max Cheah

Building and Construction Industry

Thank you very much for the prompt support. All good. Read More >>

Joan

Offshore and Oil & Gas Industry

Thank you very much for your help & support! Read More >>

Robyn Tan

Administrative Executive Social Service Industry

Many thanks for your speedy assistance. Greatly appreciate it. Thank You and Best Regards. Read More >>

S K Loh

Logistics Industry

Appreciate your assistance. Thank you and have a good day. Read More >>

Jasmine Chan

Senior Executive Social Service Industry

Thank you for the follow-up. Noted all details, very clear. You may close this ticket. Read More >>

Joan Phua

IT Support Audit & Management Industry

Thank you for your prompt response. The issue has been solved. Appreciated for your perfect professional service. Read More >>

JingJing You

Account Executive Automation Industry

Finally, supplier able use her email send to me now. Thanks for the support. Read More >>

Grace Tan

Buyer Manufacturing Industry

Thank you for checking that! Our internal team has managed to resolve the issue with vendor as you've mentioned. Thank you again for the help!! Read More >>

Iris Ng

Design Industry

Quick and responsive action was taken to restore the file. I truly appreciate the prompt action. Read More >>

Wei Ting

Shipping Industry

Attentive; Detail and Solve with initiative. Read More >>

Ivy Ang

Finance Manager Offshore and Oil & Gas Industry

Commending YiFen for providing outstanding IT phone support. Her understanding of the job is awesome! Would like to point out her friendliness and patience is a bonus!

Thank you Yifen! Read More >>

Wei Hao

Assistant Sales Manager Education Industry

My feedback is that Yi Fen’s service is thumbs UP! Read More >>

Ms Ng

Retail Industry

Chi Ming is very helpful & patience. Thumb up! Read More >>

Alice Ong

Accounts Manager Logistics Industry

Many thanks for your support. I was able to set up the email of MH. You are right, his calendar cannot be synced.” Great job! Read More >>

Lennie

Secretary Law & Finance Industry

Very good, fast and precise. Like it. Read More >>

Diana

Director Printing Industry

…(Abstract) Thanks Keng Wee for the prompt services and professional advice. Keep it up Bro! Thanks VV Much! CHEERS! Read More >>

Tan Caan

Manufacturing Industry

I am writing this letter to thank everyone in your company for the services I have been receiving over the past one year. All your staffs are always readily to handle my IT problems with right attitude and professionalism. In here, I would also like to express my appreciation especially to Ng Chi Ming who has always been assisting me regardless how handy my problem gets. I truly believe he is an asset to your company and with him around, your company will definitely move up to a next level. Read More >>

Carol Kuek

Shipping Industry

Thanks for helping out with issue. Problem solved. Read More >>

McKenny Chiam

Logistics Industry

Good Job! Read More >>

Patricia Lee

Accounts & HR Manager Industrial and Engineering Industry

The few recent supports from Yi Fen and your technical team are superb. I am thankful for their help. A satisfied user. Read More >>

Arthur

Director Printing Industry

Yifen had provided good quick support service. Thank you very much. Read More >>

Vanessa Ng

Account Assistant Manufacturing Industry

I have tried two days and it seems that I can open the zip file now without any problem. Thank you very much for your assistance in this matter. Read More >>

Lim Bee Tin

Accounts Manager Manufacturing Industry

Many thanks for the prompt assistance by you and your team of engineers in rectifying the issues Read More >>

YM Tan

Manager Logistics Industry

Yifen was very good and efficient in helping me. Read More >>

Samuel Tan

Info-communications & Media Industry

Excellent service provided by Andrew. Keep up the good work! Read More >>

Temporary Staff

Real Estate Industry

Ok and I need Andrew to email me in pointer why my CPU cannot login this morning as my manager request for it. Just a summary of the trouble shoot and thanks. My blog per below request in the box for your retention. Keep it up!ce provided by Andrew. Keep up the good work! Read More >>

Ms Ng

Accounts Executive Retail Industry

We would like to commend Guo Qiang for his excellent work. He is always helpful in any issues that we face, able to come on site fast, very responsive and efficient. Read More >>

Nur Hidayah

Leasing Executive Retail Industry

We would like to feedback to you that Guo Qiang from your company did a fantastic job in solving our IT problems. We are very pleased with his service and hope that he will be the one servicing us permanently in future. Read More >>

Christine Wong

Manager Manufacturing Industry

We thought you might like to know that whatever you have done to Mr Chua’s laptop, it was good because he no longer experience the issue reported in the email below. Thank you Read More >>

Jessica Kwan

HR Manager Shipping Industry

Yifen has always been ever so helpful and patient. But today...she has been a life-saver for finding my “lost” folder. Thank you so much for always having our backs. Read More >>

Lynn Leong

Account Service Executive Logistics & Freight

Yifen had provided good quick support service. Thank you very much Read More >>

Vanessa Ng

Account Assistant Metal Finishing Industry

Dear Service Delivery Manager The few recent supports from Yi Fen and your technical team are superb. I am thankful for their help. A satisfied user. Read More >>

Arthur

Director Printing Industry

Many thanks for your email below. Please assist to close the ticket. Thank you for your good assistance. Read More >>

Angelina Kang

Admin Shipping Industry

Yes. Please. Thank you for the excellent support Read More >>

Mr.Luke

Corporate Manager Oil & Gas Industry

Wonderful attitude and great customer service! Read More >>

Bee Suan

Director Integrative Learning Corporation Pte Ltd

I confirm that since we started working with your company, we face less problems with regards to our computer and internet, the prompt response in solving our problems immediately is really important. Thanks very much for your kind attention. Read More >>

Embassy

I would like to take this opportunity to thank you for the examplary service that Achievement Solutions has been providing our school with, since 2008. Your prompt service to keep our computers up and running has been a great boon to our staff who use the computers regularly in their classroom activities. We very much appreciate the friendly, patient & efficient service provided by not only you but your team of staff as well. I look forward to your continued partnership in serving our school in years to come. Read More >>

Noorsiah Allaudeen

Supervisor Education and Training Industry

ACM has been our reliable IT maintenance/service provider for several years now. Their prompt and professional actions have been our uncompromising prerequisite for engaging their services time and again. Furthermore they provide sound and comprehensive solutions to our IT requirement ... Read More >>

Management

Fitness & Beauty Industry

A-Chievement* have been my firm's IT Consultants since 2008.

They have been providing e-mail hosting and website services which relieves me from having to worry about an important but troublesome part of my operations.

A-Chievement has been extremely responsive to all my firm's needs, in particular the problems of growth from a staff of 3 or 4 to the current size of 7 (and occasionally 8) persons.

They can be contacted around the clock and will respond cheerfully whenever called on. They have always been able to resolve any difficulties that I or any of my colleagues have encountered with our computer's problems. In particular, I often have difficulties with my laptop on oversea trips, and have on several occasions had to contact A-Chievement at unsocial hours, but they will always respond so long as they are awake.

I am pleased to recommend them to other users, particularly SMEs like mine, and will continue to use them so long as their present service remains at its current level of excellence Read More >>

Michael Hwang S.C.

Director Legal Industry

Commending YiFen for providing outstanding IT phone support. Her understanding of the job is awesome! Would like to point out her friendliness and patience is a bonus!

Thank you Yifen! Read More >>

Wei Hao

Assistant Sales Manager

Thank you for your reply and support.

We confirmed that this problem is resolved on the current laptop you configured and also tested on another laptop. Read More >>

Ms. Ng

Sales & Technical Manager

Thank you for the assistance.

Issue solved. Printer is working fine now. Read More >>

Shi Ying

Sales Engineer

We have resolved the issue. My email is ok now.

Thank you for your support. Read More >>

Mr. Wulff

Country Director

Kha Zhun,
Thank you for your prompt action. Appreciated. Read More >>

Ms. Caren

Secretary

The issue has been solved and the system works accordingly. Thank you for your support and cooperation. Read More >>

Tiffany

Jeff
Thank you very much.
The User could access the drive and work as normal now. You may close the case now. Read More >>

Ms. Joanne

Division Controller

Thank you for your prompt action. ACM team has always been a great help to our company. Your services have been great and excellent.
Please continue to keep up the good work. Read More >>

Peh Yen

Assistant HR Manager

I thank you Hui En for getting the job done promptly. Read More >>

Shirley

Thank you for the help and patience 😊. Read More >>

Ms. Roselyn

Programme Assistant

Once again many thanks & appreciative your prompt attention and assistance rendered to me earlier

today.

All is good now and case is closed now.

Wish you a lovely cool evening ahead. Read More >>

Ms. Tan

This is great. Very good service. Thank you. Read More >>

Wen

Thanks, set up on my phone.

I greatly appreciate all of your assistance, many thanks all. Read More >>

Simon

Many thanks for the service rendered. The electronic board is good now. Read More >>

Mr. Tan

Dear Team, Thanks for the quick assistance. It's working now. Read More >>

Monica

Good Work Kha Zhun Always patience 😊 Kudos! Read More >>

Ms. Lim

Programme Assistant

Dear Jeff,

Thanks for your assistance! Read More >>

Muna

Hi Kha Zhun

Thanks for your help and you may close this ticket. Read More >>

Ms. Yap

Dear Support,

Thank you for the follow up. The issue has been resolved. Read More >>

Shi Ying

Sales Engineer

Dear Jeff,

Greatly appreciate your kind assistance in pushing for this earlier availability of your Engineer to assist with our computer setting up. Read More >>

Mr. Loh

Thanks very much for ACM help. Read More >>

Ms. Chng

Programme Executive

Hi Team,

Thank you for your prompt help and the hardware storage issues been resolved on my side. Read More >>

Ms. Wong

Hi, I am pleased to inform you that the VPN is accessible now. Thanks a lot for your help. Read More >>

Mr. Nazmul

Hi,

Thanks for your help. Appreciate your assistance on printer installation remotely. Read More >>

Ms. Tan

Thank you Kha Zhun for his prompt response.

The copy and paste from server issue has been resolved. Read More >>

Peh Yen

Assistant HR Manager

Hi Kha Zhun,

The login issue is resolved. Thanks for your prompt response and help. Read More >>

Mr. Mehrun

Thank you Wen Kai and Weng Wah’s great support. The server back to service now. Read More >>

Wen

Hi Support Team,

Thank you for your quick response and assistance on folder deletion issue. Read More >>

Ms. Goh

Dear Kha Zhun,

Thank you for your prompt response. The Chinese Language input issue has been solved. Thank you. Read More >>

Ms. Lyn

Dear Support, the laptop camera issue is resolved. Thanks for your prompt response and help. Read More >>

Ms. Soh

Thank you for your support team prompt response. The login VPN issue has been solved and able to access. Read More >>

Ms. Choy

Thank you Weng Wah,

The drive is working and able to access now. Thank you for your kind assistance. Read More >>

Ms. Yap

Dear Support,

Thanks for the guidance. OneDrive share folder issue has been resolved. Read More >>

Ms. Lim

Thanks Kha Zhun,

Thank you for the advice and helps to identify the suspected phishing email. Read More >>

Mr. Ho

Good Job Weng Wah,

Would like to thank and encourage Weng Wah to continue in providing attentive services. Read More >>

Ms. Lim

Programme Assistant

Hi Support Team,

Thank you very much for your help, my issue seems to be resolved now. Highly appreciate your prompt response and assistance. Read More >>

Ms. Ng

Admin

Hi ACM Team,

Appreciate your help on the laptop reformat and hardware issue.

Thank you. Read More >>

Ms. Too

Hi Kha Zhun,



Thank you for your prompt response. Laptop had completed update and now should running well. Thanks again for the solution. Read More >>

Ms. Ting

Thank you Jeff,

Appreciate your prompt response and help on the PC and VD issue. Read More >>

Mr. Panchal

Dear ACM QuickSupport Team,

Thanks for your prompt response and help on my IT support request and login issue. Read More >>

Mr. Velu

Hi Kha Zhun,

Appreciate your prompt response and professional help on the antivirus installation. Read More >>

Ms. Nurul

Office Manager

Dear Weng Wah,

Thanks for your prompt response and professional help on the email issue. Read More >>

Mr. Ng

Accounts Executive

Hi IT Support,

Thanks for the software setup and it seems to be working fine. Greatly appreciated your help. Read More >>

Ms. Kuah

Dear Support,

Good job. Thank you so much for getting the email issue done. Read More >>

Ms. Ho

HR Executive

Hi Jeff,

Appreciate all your help on the printer installation. Thank you! Read More >>

Ms. Soon

HR Executive

Hi Jeff, Thank you very much for your assistance on my email set up and migration on multiple devices. Read More >>

Mr. Sun

Hi Support Team,

Thank you very much for your prompt response and confirmation. We greatly appreciate your support. Read More >>

Ms. Ng

Admin

Hi Jeff, Thanks for the update and the prompt work to complete our mailbox request. Read More >>

Mr. Hidayu

Corporate Admin Manager

Hi Kailoon,

Thank you very much for resolving the PC boot up issue, changing the graphic card and at the same time help us to update our equipment list. Read More >>

Mr. Ho

Admin Executive

Thank you Kelvin,



Thanks for your prompt action to block and resolve the spam email. Read More >>

Ms. Yap

Assistant Manager

Hi Kelvin,



Thanks for helping. All the software update issue has solved yesterday. Many thanks. Read More >>

Ms. Melinda

Admin

Hi ACM Team,





Thanks for your prompt action to arrange engineer to help us on the set up for our new PCs. Read More >>

Mr. Mizuno

Director

Hi Kha Zhun,



Thank you very much for the prompt service, the PC microphone issue has been resolved. Read More >>

Ms. Tan

Executive

Hi Jeff,



Much appreciated for the prompt response on the printer set up issue. Read More >>

Mr. Neo

Executive

Dear Jeff,



Thank you for your prompt assistance to solve the VPN connection issue.

PC had been running well so far after update and restart. Read More >>

Ms. Rosemae

Hi Michael,



Thanks for your prompt action to help on setting up and resolving our new users desktop login issue. Read More >>

Mr. Neo

Executive

Hi Kha Zhun,



Thank you very much for the prompt service, the email signature with picture format is resolved. Read More >>

Mr. Chan

Executive

Hi Kha Zhun,

Thanks so much for quick response and effort to stop the spam emails. Read More >>

Mr. Mok

Hi ACM Team,

Thanks so much for the software installation and assist on the data backup! Read More >>

Ms. Tan

Manager

Hi QuickSupport Team,

Thank you very much for the assistance on the connection to OneDrive issue, everything is up and running well now. Read More >>

Mr. Ray

Hi Weng Wah,

I would like to thank Weng Wah for the prompt service delivered as well as the assistance to follow up with the Dell until the case is closed. The issue is settled within 7 days (including weekend) from the date where the issue is raised. Appreciate the quick response and hope to keep it up with the great services. Read More >>

Ms. See

Hi ACM Team,



Thanks ACM QuickSupport Team for quick response and step by step check to find out and resolved the problem. Read More >>

Mr. Du

Hi ACM Team,



Terry is very good, helpful and patient. He even waited and responded after the 2 hours of break time due to my meeting nearing the end of day. A very dedicated staff. Read More >>

Mr. Tey

Hi ACM Team,



Always glad to get your quick responses! Appreciate your help on our website migration. Read More >>

Ms. Salmon

Hi Michael,



Greatly appreciated on your assistance for setting up email accounts for our new users. Read More >>

Ms. Chan

Manager

Hi Joel,





Thank you for following up and help on shared folder creation. Read More >>

Ms. Wong

Hi Kelvin,



Greatly appreciate your prompt response and assistance on the printer connection setup and software installation. Read More >>

Ms. Fitriyana

Hi Joel,



Thank you for following up and help on shared folder creation. Read More >>

Ms. Wong

Hi ACM,



Great thank you for the updates and resolved the software crashing issue. Read More >>

Mr. Hafiz

Hi ACM,





Compliment to your engineer. Prompt response and printer set up process was smooth and fuss free.


Much appreciated. Thank you! Read More >>

Ms. Shu

I would like to bring your notice to my pleasant experience with Mr. Kelvin Lim today. I was facing a few technical issues on my outlook. Kelvin was extremely patient and he ensured all my issues are resolved in best possible manner.



I really appreciated his help and support today. Read More >>

Ms. Praggya

I would like to thank you Kelvin for his support and assistance to settle our IT issues. He has been helpful in assisting us and really appreciated! Read More >>

Ms. Tin

Thank you Kelvin for his awesome support! Email archival with ACM are always fast and smooth. Read More >>

Ms. Kamilia

Hi ACM,



Appreciate and thanks Helpdesk support team for their prompt action. Mailbox issue has been resolved. Read More >>

Ms. Tan

Hi ACM,



I appreciate the efficiency of your employee Joel Chu in resolving my issues with immediate support and response. His technical support knowledge is great, and he took few mins to resolve it. Read More >>

Ms. Kok

Hi Yen Yen,



The outlook issues are resolved now. Much thanks for your help. Read More >>

Ms. Praggya

Hi ACM,



Thank you Kelvin for his fast and efficient assistance.

The problem is solved and I can connect to our server. Read More >>

Mr. Dom

Hi ACM,



Yen Yen is good and fast response on retrieving file from backup. Read More >>

Mr. Wen

Head of IT Department

Hi Kelvin,



Many thanks for your fast and kind assistance on with the domain username and password reset.



Greatly appreciate it. Read More >>

Ms. Loh

Hi Yen Yen,



Thank you again for your fast and efficient on the TLS test and the issue has been solved. Read More >>

Ms. Soon

Hi, Kelvin



Thank you for your fast and efficient assistance on the MS Office, printer installation and email setup request. Read More >>

Ms. Jenny

Assistant Office Manager

Hi ACM



Appreciate the efficiency of your employee, Yen Yen in assistant on files recovery at the file server. Read More >>

Mr. Wen

Head of IT Department

Hi Kelvin,



Thank you very much for your kind assistance on IT setups for our new staffs. Read More >>

Mr. Kumar

Admin Executive

Hi Yen Yen,



Thanks a lot for your kind assistance on resolving the PC blue screen issue. Read More >>

Mr. Lennie

Hi Michael,



Appreciate the swift assistance for Sharepoint access request. Read More >>

Ms. Adelyn

Hi Michael,



Thank you very much for your help, we are grateful for your kind assistance in solving all the IT issues we have been faced. Read More >>

Ms. Tai

ACM has always left us with great satisfaction and has accommodated our requests with great service. Kelvin is well-versed in IT Support and has assisted us with some verification obstacles that we faced earlier during the email archived. Read More >>

Ms. Kamilia

Administrative Officer

Hi Yen Yen,



Thank you for your patience and help this morning! The white screen about fan malfunction issue has been resolved. Read More >>

Ms. Emmelie

Hi Support Team,



The email comprised problems has been resolved. Thank you for your immediate response. Read More >>

Ms. Tabitha

Hi Kelvin,



Thank you for the prompt response, have verified on the website and the changes to the footer are correct. Read More >>

Ms. Jasmine

Senior Executive

Hi Kelvin,



Thanks for your service with fast response. The mailbox storage issue has been resolved. Read More >>

Ms. Phyo

Hi Yen Yen,





Thanks for your support. The stored files we in place and in order. Read More >>

Ms. Ling

Hi Michael,





Thank you so much for the kind assistance and prompt action in resolving the PC storage issue. I am really happy and appreciate the quality service from ACM. Read More >>

Mr. Ng

Hi Michael,



Thank you for your assistance to solve the issue, glad that you even deal with software vendor on behalf of us, really appreciate it. Read More >>

Mr. Kwek

Hi Gwen,



Thank you for your great service and fast response to resolve the email issue. Read More >>

Mr. Jin

Hi Kelvin,

Thank you for your quick response and assistance for the server backup. Read More >>

Ms. Rosel

Hi ACM,



Michael helped to resolve all problems in our feedbacks and very fast action to solve issues.



He is great and excellent. He willing to understand customer problems and solved the issues in minutes. Read More >>

Mr. Ariathiran

Hi ACM,

I would like to thank Weng Wah for his swift and prompt action this morning to resolve a global DNS issue with all our domain names affecting multiple services throughout our group. An alternative name server was quickly setup for us within 15 mins and our services are up and running, preventing major disruptions.

Brilliant effort! Read More >>

Mr. Tan

Informative Vice President

Hi ACM Helpdesk,



Appreciated the regular update and prompt response!

Thank you for resolving my Outlook issues.



Read More >>

Ms. Kok

HR Business Partner

Dear ACM

Really appreciate your engineer's patience to load the folder, I am able to access my archive files! Read More >>

Ms. Lee

Senior Manager

Hi Gwen and Helpdesk Team,

Really appreciate prompt assistance and great job following up on re-enrolment to my new device. Read More >>

Ms. Ng

Senior Executive

Hi Gwen,

Appreciate and thanks for your time and kind assistance on the new printer installation. Read More >>

Ms. Tan

Hi Gwen,

I have received the invitation code and managed to get the access card.

Thank you so much for the prompt response and assistance. Read More >>

Ms. Lim

Hi Alex,

Thank you so much for the regular update and prompt response! Really appreciate such good service support from you and team!

Appreciate it. Read More >>

Mr. Wong

Assistance Director

Hi Michael,

Thank you for your prompt response and rectified the Windows Button and Search issues in a short span of time. You took the initiative to do a remote check before escalating it to send my laptop for reboot.

Appreciate it. Read More >>

Ms. Vanessa

Hi Michael

Thank you for your great job in solving the printer issues.
It is working now.

Greatly appreciated. Read More >>

Ms. Tan

Hi Michael,

Thank you for the fast response and help in printer error issues.
Everything is working now.

Thank you so much. Read More >>

Ms. Wong

Hi Michael,

Thank you for solving the email issue and I am satisfied that your team always provide a quick response. Read More >>

Ms. Phoo

Dear Michael

Your colleague, Alvis has been very helpful and patient in resolving this issue. I would like to convey my thanks.

Appreciate it. Read More >>

Ms. Poo

Hi ACM

Would like to extend our appreciation to Dyi Jiunn who was onsite to carry out the Monthly Maintenance Services and setup 1 spare laptop for our colleague.
He is very patient, calm, responsible and committed to the tasks given and ensure everything is in working order.
He is able to provide suggestions & alternatives to issues and questions we had.

His assistance is very much appreciated. Thank you. Read More >>

Ms. Ooi

Hi Michael,



Thank you for your swift response on the folder access issue. We really appreciate how you handle it.



Thank you so much. Read More >>

Mr. Yuan

Hi Michael,



Thank you for your swift response on the folder access issue. We really appreciate how you handle it.



Thank you so much. Read More >>

Mr. Yuan

Hi Gwen,

Thank you for your speedy assistance rendered in this scanner issue. Read More >>

Ms. Chong

Hi Yen Yen

Thank you so much for the help and time to test out the activation yesterday. Greatly appreciate.

Also, thank you for the effort to call Microsoft and get the point of contact. Your effort has saved my time in chasing and calling Microsoft. Read More >>

Ms. Joan

Hi Gwen,

Thank you for your speedy assistance rendered in this scanner issue. Read More >>

Ms. Chong

Hi Joel

Thank you for your help and prompt action.
The printer issue has been resolved.

Much appreciated. Read More >>

Ms. Teng

Hi ACM,

Really appreciate the patience, promptness, and help attitude from Yen Yen! Read More >>

Mr. Roy

Hi ACM,

I like to give a thumbs up and thank you Alex for his support and service of excellence. Alex regularly updated me on the status of my laptop and promptly connected with me when tickets were raised, return of laptop as well as ensuring set up was all in order. Read More >>

Mr. Wong

Hi ACM,

Would like to put this in record for an excellent assistance provided by ACM Helpdesk Team member – Ms Yen Yen.
She is always very helpful, patient, efficient and effective. Nothing is too much for her.
We are very grateful for her assistance. Please convey our sincere appreciation to Yen Yen.
Keep up the Good Job!
Thanks Yen Yen! Read More >>

Ms. Ooi

Hi Weng Wah,

Thank you very much for the guidance, which I am very appreciative of because you really do understand what we are trying to achieve whenever I posted a request.

Thank you. Read More >>

Ms. Tan

Hi Michael,

Thanks Michael for your help.

Response was swift and the login issue was solved almost immediately. Read More >>

Ms. Ratna

Hi ACM,

Please convey my thanks to Yen Yen for the support in solving the issue. Job well done. Read More >>

Mr. Anba

Hi Alex,

Appreciate your help all these while and your updates throughout the process :)

Thank you for coming down onsite to check on my laptop and for referring this to HP. I feel really relieved with you and Clement's support on this. I would be at a loss of what to do otherwise! Read More >>

Ms. Tham

Hi Shiau,

I'm immensely appreciative of your help on the new email account creation and again thank you for your assistance. Read More >>

Ms. Meng

Hi David,

Please convey my thanks to your onsite team for helping us reformat the spare computers and update inventory list. And thank you for your hard work too. Read More >>

Ms. Ho

Admin Executive

Hi ACM,

We would like to show our appreciation to Yen Yen who always helps us resolve our IT needs efficiently.

Thanks Team. Read More >>

Mr. Tan

Hi ACM,

I wish to commend Joel Chu from your ACM Quick Support Team.

He has been very patient and efficient to follow up closely and persistently to complete and resolve my email issue.

Very pleased with his prompt service and follow up.

Thank you. Read More >>

Ms. Ho

Director

Hi ACM Support,

Thanks for the software setup and it seems to be working fine. Greatly appreciated your help. Read More >>

Mr. Andy

Director

Hi ACM,

Thank you for the prompt response.
The software installation request and VPN issue has been resolved. The service was very satisfactory, quick & smooth. Read More >>

Mr. Grey

Mechanical Engineer

Hi ACM,

Would like to thank Joel Chu from ACM Helpdesk for his prompt and efficient action in extending his assistance to address my request.

Joel has displayed his knowledge, patience, determination to address the issue and has even gone the extra mile by providing step by step guide for easy reference.

His assistance and helpfulness are very much appreciated.
Well done Joel! Keep up the good work!

Thank you. Read More >>

Ms. Ooi

Hi Yen Yen,

Work well, prompt response and done a good job on our software removal and installation request! Read More >>

Ms. Ho

HR Executive

Hi Joel,

Thank you for the help and clarification on the spam email. Grateful for your help. Cheers. Read More >>

Mr. Velu

Hi ACM,

Would like to compliment Pierre Chan for delivering great assistance and service when he came down to our office. Grateful for his patience while assisting and answering our questions or problems. Well Done. Read More >>

Ms. Xin Lin

Hi Joel,

Thank you so much for your constant speedy attention and action. The email issue has been resolved. Read More >>

Ms. Tan

Hi ACM,

Please convey my appreciation to Yen Yen as she has guided me clear and well to resolve my mobile mail issues speedily. Read More >>

Ms. Ho

Hi Gwen,

Greatly appreciate and thankful for your time extended to me yesterday and this morning. The MS issue has been resolved. Thank you. Read More >>

Ms. Tan

Hi Yen Yen,

Really appreciated your help on the VPN setup and done the software installation request speedily. Read More >>

Ms. Cherry

Hi Tze Long,

Upon checking, I can now access project files from server. I truly appreciate the assistance. Read More >>

Ms. Tan

Hi Steven and Max,

Would like to extend my appreciation and gratitude to you for being very helpful, efficient and prompt in responding to our urgent request pertaining to Cyber Security questionnaire.

You all displayed a positive attitude in handling all the request and issues. Read More >>

Ms. Jenny

Admin and HR Manager

Hi Vincent,

Thank you very much for resolving the laptop printing issue. Read More >>

Ms. Mary

Hi ACM,

Thanks for the great customer service and prompt response. Read More >>

Mr. Arnold

Hi Autumn,

I’m satisfied with your service which responded quickly. Your assistance was greatly appreciated. Thanks. Read More >>

Ms. Rosemae

Hi Autumn,

I’m truly impressed with how you have managed to take a quick action on the computer virus issue. Thanks. Read More >>

Ms. Jessica

Hi Yen Yen,

Thank you so much for your kind support. Really appreciate. Read More >>

Ms. Ume

Hi Steven,

Thanks and appreciate your assistance on the issue of accessing the file server via VPN. Read More >>

Ms. Yana

Hi Joel & Autumn,

Thank you very much. I’m able to use Office comfortably now. Read More >>

Mr. Farhan

Hi Yen Yen,

Thank you so much for the timely support to resolve the Outlook crashing issue. Read More >>

Ms. Priya

Hi Edgar,

Thank you so much for your help and the details you provided for tackling the issue of going into VPN shared folder. Read More >>

Ms. Monica

Hi Autumn,

Thanks for the timely support in solving the issue of being unable to add a user to the laptop. Read More >>

Ms. Priya

Hi Yen Yen,

Thank you for the support and solutions provided to solve my issue. Read More >>

Ms. Carmon

Hi Sebastian,

I would like to say thank you for your helpful and excellent service in finalizing our IT set up. Read More >>

Mr. Fazli

Hi Joel,

Thanks for your support in settling the server issue. Read More >>

Ms. Chooi

Hi ACM,

Appreciate the help from you’ll, my Outlook application works well now. Read More >>

Ms. Bella

Admin Executive

Hi ACM,

Thanks for your assistance. My PC issues are fixed and can work properly. Read More >>

Ms. Lin

Hi Edgar,

Thanks for your quick response and assistance on the server issue. Read More >>

Ms. Rosel

Hi Autumn,

Appreciate and thank you for your speedy attention and assistance in solving the unable to download resumes to the desktop issue. Read More >>

Ms. Christine

Hi Yen Yen,

Appreciate your support. My Outlook mail from my desktop can finally synchronize to my mobile phone successfully. Read More >>

Mr. Kaung

Hi Autumn,

Thanks so much for assisting. Appreciate that you can successfully retrieve my files. Read More >>

Ms. Celeste

Regional Marketing Manager

Hi Kelvin,

Thanks for your quick response and efficient support on the issue of receiving emails. Read More >>

Mr. Lim

HR Manager

Hi Steven,

I am satisfied with Steven’s response on disabling VPN user login. The server team and he can resolve the problem in a fast and correct way.

I appreciate the professional service provided by ACM, thank you! Read More >>

Mr. Wen

Head of IT Department

Hi Joel,

Thank you for your most valuable assistance in settling the issue of dictation in Microsoft Word. Read More >>

Ms. Chua

Hi Terence,

Thank you very much for the fast action on the issue of filtering email accounts. Read More >>

Mr. Wen

Head of IT Department

Hi Edgar,

Thank you for your timely response and help in resolving the problem of connecting the VDI server. Read More >>

Mr. Ariel

Hi Weng Wah,

Big thanks for the efficient migration effort. Our E-learning server is up and running in the ACM data center. Read More >>

Ms. Joan

Hi Tack Cong,

I would like to commend your excellent support and efforts given to our company, especially on the server relocation.

You have shown your calmness in the troubleshooting process with good technical knowledge, excellent communication skills, and patience with customers. Read More >>

Ms. Joan

Hi Steven,

Thank you for your timely response. I’m able to log in to the assigned VDI machine. Read More >>

Mr. Ariel

Hi ACM,

Appreciate your help and support. My laptop issue has been resolved and I’ve not seen any message prompts again. Read More >>

Ms. Lim

Accounts & Finance Associate

Hi Steven,

Thank you for your help in resolving the issue of signing in Microsoft Excel. Read More >>

Mr. Ariel

Hi Edgar,

Thank you for your efficient help in transferring our staff’s user account to a new laptop. Read More >>

Ms. Britney

Admin Assistant

Hi Autumn,

Thanks for your prompt attention and assistance in setting up the printer on a laptop. I’m able to print now in the office. Read More >>

Ms. Christine

Hi ACM,

Thank you for resolving the issue of adding a user to email group effectively. Appreciate your team’s professional support and acceding to our requests whenever we call for it. Read More >>

Mr. Lawrence

Hi Joel,

Thank you so much for your prompt assistance on resolving the issue of accessing the printer. Read More >>

Ms. Cecelia

Hi Gwen,

The mentioned issues have been resolved. I was really pleased to get your help. Read More >>

Ms. Harriet

Hi Steven,

Overall I’m satisfied with your help in adding user to mailing group. Every time a ticket is raised, I’ll get ACM helpdesk’s response quickly. Read More >>

Ms. Aizah

Administrative Assistant

Hi ACM,

Thank you. I’m satisfied with your help in solving the issue of receiving the email from Adobe Acrobat Reader. Read More >>

Ms. Isabella

Sales and Business Coordinator

Hi Edgar,

Thank you for your assistance in settling the issue of sending emails via Outlook. Read More >>

Ms. Jessica

Senior Manager

Hi ACM,

Many thanks to ACM’s support for setting up email accounts for our new staff. Read More >>

Mr. Francis

Hi Yen Yen,

Thank you very much for your quick response and the issue of installing Adobe Acrobat Reader has settled perfectly.

Appreciate it very much! Read More >>

Ms. Lusy

Hi ACM,


Your support is greatly appreciated. Thanks for assisting our staff to grant access to Microsoft Power BI. Read More >>

Ms. Wong

Hi Edgar,

Thank you for your prompt reply and support in solving the issue of adding external users to the SharePoint site. Read More >>

Ms. Ivy

Hi Steven,

Thank you for your excellent support in fixing my headphone issue. Read More >>

Ms. Lim

Senior Finance Executive

Hi Gwen,

Thank you for solving our IT Problem, you do a very good job.
We have found that ACM Helpdesk System always have quick reaction and professional services. We will come back to your services in future. Read More >>

Ms. Khoa

Group Supply Chain Manager

Hi Edgar,

Thank you for your prompt assistance.
It has been a wonderful experience working with ACM team in providing us with timely assistance for our IT issues. Read More >>

Ms. Wati

Legal Secretary

Hi Gwen,

Thanks for your kind assistance and patient guidance with a demo through the remote session. We've resolved the issue now.

We really appreciate it! Read More >>

Ms. Ng

Admin

Hi Yen Yen,

The query was attended to quickly and resolved fast.

Thank you very much! Read More >>

Ms. Tan

Service Delivery Director

Hi Joel,



Thank you very much to you and ACM website designer and Software Team, the verified request is completed. Read More >>

Ms. Jasmine

Communications Operations Executive

Hi Steven,



Thank you for the prompt response and quick setup of the shared drive and VPN. Everything is working well at the moment, and I'm grateful for the efficiency of your support team. I'll certainly reach out if I encounter any technical issues in the future. Read More >>

Ms. Hong

Admin Executive

Hi Weng Wah,

Thank you for good arrangement. You and your teams are setting a high standard of service level. The experience so far has been positive. Read More >>

Mr. Zavier

Admin

Hi Weng Wah,

Thanks so much for your super swift action! Have a nice long weekend everyone! Read More >>

Ms. June

Office Manager & PA to Chairman

Hi Yen Yen,





Thank you very much for you and your team. Our issue has been resolved fast. Read More >>

Ms. Tharuman

Nurse Manager

Hi ACM,





Thanks for blocking the spam emails. Ticket closed and thanks for the prompt support! Read More >>

Ms. Liyana

Assistant Manager

Hi Joel,



The issue has been resolved. I am very satisfied with your quick response and service. Thanks. Read More >>

Mr. Yong

Admin Executive

Hi ACM,


GCMS is up already.
Thank you very much for your prompt action. We are really appreciate it. Read More >>

Ms. Lucy

Admin

Hi Steven,

Thank you for resolving the issue faced in a prompt and efficient manner.
Appreciate your team's professional support. Read More >>

Mr. Teo

Dear Joel,

The issue has been resolved swiftly.
Thank you very much for your excellent support. Read More >>

Ms. Susan

Senior Finance

Hi ACM,

Thank you!
I'm satisfied with your service, the email issue was resolved very quickly! Read More >>

Ms. Isabella

Hi ACM,

I must give Edgar a good review. He helped me solve the issues so that I can connect back to my server remotely. He was very accommodative when I told him that I need to connect to the server to work over the weekend. With no hesitation he proceed to connect to my computer remotely and solved the issues.

The whole process went beyond office hours.

I must thank him for what he has done.



Thank you Edgar. Really Appreciate it. Read More >>

Mr. Teo

Senior Architect

Hi Yen Yen,



Thank you for your prompt and efficient support.

Thank you for your good service! Read More >>

Ms. Low

Principal

Hi Steven,

Thank you for your assistance, highly appreciated. Read More >>

Ms. Isabel

Service Delivery Manager

Dear Edgar,

Thanks for your quick response and assistance. We have no further assistance needed for this matter.

Many thanks,
Rosel Read More >>

Ms. Rosel

Hi ACM,

Thank you for resolving my issues. I was really pleased to have your help. Read More >>

Mr. Harriet

Receptionist

Hi Yen Yen,

The query was attended to quickly and resolved fast.

Thank you very much! Read More >>

Mr. Wen

Head of IT Department

Hi Joel,

All is good! Thank you so much for prompt assistance. Read More >>

Cecilia Wong

Senior Officer

Hi Joel,

All is good! Thank you so much for prompt assistance. Read More >>

Cecilia Wong

Senior Officer

Hi ACM,

Issue has been resolved.
Thank you for your quick resolving, rapid reply and excellent service. Read More >>

Ms. Sandy

Quantity Surveyor

Hi Yen Yen & team,



Much appreciate Ms. Yen Yen's great support yesterday.

It seems like the subject matter is working well so far. Read More >>

Ms. Ong

TCM Services Department

Hi Yen Yen & team,

Much appreciate Ms. Yen Yen's great support yesterday.
It seems like the subject matter is working well so far. Read More >>

Ms. Ong

TCM Services Department

Hi Terence,



Appreciate your time and assistance rendered to me this morning.



I reckon the issue has been duly resolved.



Wish you a good day ahead. Read More >>

Ms. Christine

Head of Project Administration

Hi ACM,

Thanks and seems sorted now,
if anything comes up again I will let you know.

Thanks for a good job and quick response. Read More >>

Mr. Darren

Managing Director

Dear ACM,



We highly appreciate your help and guidance. Love the fast response.



Thank you. Read More >>

Ms. Rurie

HR & GA Department

Dear ACM,

Would like to thank the lady who resolved the issue and guided me to install the Microsoft authenticator app. She's clear, precise, and patient as I'm in my 70. My apology for missing her name.

Appreciate with thanks. Read More >>

Mr. Hon

Dear Gwen,

Thank you for your kind and immediate attention this morning. Read More >>

Mr. Matthew

Hi Edgar Teo,

Thank you for your assistance and very patient. Read More >>

Khin

Hi Joel,

Thank you for your support throughout. Appreciate it! Read More >>

Fayy

Hi ACM,

The issue has been resolved.
Joel has been extremely helpful.

Have a nice day. Read More >>

Mok

Hi Terence,

The interaction with you and the support team has been very positive - the turnaround time for this sensitive matter was done very quickly and within the timeframe needed.

Thank you and the server team again. Read More >>

Zavier

Hi Support Team,

I wanted to extend my sincere thanks for your prompt and effective assistance in resolving the recent printer access issues. Your swift response and technical expertise ensured minimal disruption to our workflow, and we truly appreciate your dedication and support.

Thank you once again for your excellent service. Read More >>

Thinzar

Hi ACM,

Issue resolved, thank you, by a colleague sharing the calendar with me. I understand IT team was unable to find such a calendar to give me access to it.

Terence was very helpful and patient, thank you Terence. Read More >>

Sidrah

Hi Edgar,

Appreciate the fast assistance on resolving the issue.

Thank you. Read More >>

Muhammad Hilman

Hi Edgar,

The case has been resolved. Thank you again for all the help to solve the problem. The service was swift and efficient. I am greatly appreciative.

Thank you again. Have a great day. Read More >>

Muhammad Hilman

Hi Joel,

Thank you team for the efficiency for the restoration!

Appreciate it much! Checked and all good!

Thank you and have a nice day ahead! Read More >>

Nura

Dear Management of ACM,

Below ACM quick support team are fabulous, fast and effective service for them.

Great to work with them:
- Joel
- Edgar
- Terence
- Yen Yen Read More >>

Simon

Dear ACM,

We would like to express our sincere gratitude to Zheng Yu for his invaluable assistance in completing all our job orders. He has consistently demonstrated exceptional patience, helpfulness, and a willingness to go above and beyond.

Zheng Yu's dedication and commitment to completing tasks, even under tight deadlines due to unforeseen circumstances, have been truly appreciated.

Please extend our heartfelt thanks to him for his outstanding work. Keep up the excellent performance! Read More >>

Ms. Jenny

Dear Terence,

Thanks for sharing on the email forwarding mode which is available for staff who have left the organization.

This is a good tip for us and thanks for sharing such valuable insight.

Thumbs up for the service. Read More >>

Ms. Marian

Dear ACM,

Many thanks for your speedy assistance.
Greatly appreciate it.

Thanks you and best regards. Read More >>

Ms. Marian

Hi Yen Yen,

Thanks for professional assistance. Outlook works well and organized now. Read More >>

Mr. Victor

Hi ACM,

Helpdesk and Tack Cong work closely with server team, the server issue was resolved shortly at night.

I appreciate the professionalism of ACM's support team, the work is well done. Read More >>

Mr. Tiejun

Hi ACM,

Issue has been resolved.
Thank you for your quick resolving, rapid reply and excellent service. Read More >>

Ms. Ong

Dear Joel,

The issue has been resolved swiftly.
Thank you very much for your excellent support. Read More >>

Ms. Susan

Hi ACM Team,

Many thanks for the super quick response. Read More >>

ACM Helpdesk System

Hi ACM Team,

I just want to give service feedback for Miss Ho Yen Yen who helped me to get my Authenticator back to use.

She is very patient and friendly.

Thanks her for her help. Read More >>

Ms. Myint Myint

Hi Steven,
Thanks you for your prompt and swift service.
Have a nice day. Read More >>

Mr. Steven

Hi ACM,
Thanks, Edgar,
for your responsive action taken throughout. Read More >>

Ms. Isabella

Hi, Yen Yen:

Thanks for your prompt attention, swift action to solve the issue. Read More >>

Ms. Grace

Hi Kevwin,





Thank you for the quick action. Read More >>

Ms. Merita

Dear Joel,

This task has been completed promptly. Pleased with your prompt response and service.

Thank you very much. Read More >>

Ms. Anner

Hi,

I would like to give my review for ACM technician Yen Yen for being helpful and professional on her job every single time I called in for help to solve the problem. Thank you for the excellent service. Read More >>

Mr. Jia Hao

Dear manager/IC,

The issue was resolved very quickly and very satisfactorily, please give my thanks to those involved, including the person who took my call at 17:00 sharp. Read More >>

Aaron

Hi ACM,

ACM has been our reliable IT maintenance/service provider for several years now. Their prompt and professional actions have been our uncompromising prerequisite for engaging their services time and again. Furthermore, they provide sound and comprehensive solutions to our IT requirements. Read More >>

Management

Hi Edgar,

Thank you for your prompt assistance.
Very satisfied and please proceed to close the ticket. Read More >>

Mr. Wen Sheng

Hi ACM QuickSupport Team,

Thanks for prompt support; your service is fast and excellent! Read More >>

Ms. Isabella

Hi Yen Yen,



Thank you for coordinating and also the call earlier. It is efficient.



We are able to use the network.



Thank you for the help. Read More >>

Ms. Joan

Hi Support Team,
The email comprised problems has been resolved. Thank you for your immediate response. Read More >>

Ms. Tabitha

Dear ACM,

Many thanks for your speedy assistance.
Greatly appreciate it.

Thanks you and best regards. Read More >>

Ms. Marian

Hi Edgar,

The case has been resolved. Thank you again for all the help to solve the problem. The service was swift and efficient. I am greatly appreciative.

Thank you again. Have a great day. Read More >>

Muhammad Hilman

Hi ACM,

Thanks for your support. The stored files are in place and in order. Read More >>

Ms. Ling

Hi ACM-Yen Yen,

Thank you very much for your help. Your best.

Thank you. Read More >>

Ms. Ariel

To ACM,

I am writing to express our sincere appreciation for the exceptional customer service provided by Zheng Yu.
Zheng Yu has been consistently reliable in carrying out our monthly maintenance service and is always ready to extend a helping hand.
He has demonstrated unwavering courtesy, attentiveness, and a commendable willingness to go the extra mile to meet our needs, even when unforeseen circumstances arise at the last minute.
His flexibility and dedication during such times are truly valued, and we are grateful for his continued support.
We would like to formally commend Zheng Yu for his outstanding efforts. Keep up the great work! Read More >>

Ms. Jenny

Hi Helpdesk team,

You may close this ticket.
I would like to extend my sincere thanks for the outstanding support provided by your help desk team. I truly appreciate the prompt responses, clear communication, and professional assistance I received.

Thank you again for your excellent service! Read More >>

Mr. Anwar

IMPORTANCE OF IT MAINTENANCE

Improved overall operations

Operational downtimes not only impact output but also your employee morale. An IT maintenance program in place can minimise such instances, which has an overall benefit of improving product quality and increased customer satisfaction.

10-40% less repair costs

Because IT maintenance is based on a schedule, it is performed before a potential breakdown occurs—which is all the more costly to repair. This cost-saving benefit is further emphasised on predictive maintenance in which tasks are only performed when necessary.

3-5% increased equipment lifespan

Aside from reducing the potential of machine breakdowns, an IT maintenance program can also guarantee optimal operations, while improving the useful life of your equipment. Although initially expensive, this factor makes the IT maintenance cost worthwhile.

50% less chance of downtime due to equipment failure

As little as an hour of downtime can cause millions of loss in revenue for a large business. But, because issues are predicted in advance, downtime can be significantly reduced thus, preventing the loss of revenue.

Contact Us

Do you have any questions? Please do not hesitate to contact us directly. Our team will come back to you within a matter of hours to help you.