FAQ

A: As our Premium Maintenance customer, you can raise a ticket to us either by email to support@achievement.com.sg or call us at +65 629 629 10 (Option 2).
Our QuickSupport Team will log a case and escalate it to our Onsite Engineer to arrange for a site troubleshooting / Job Order schedule accordingly.

A: Please restart or power cycle your network devices (ONT, router, switch, Wifi AP etc.) first, and monitor the connection again.
If the issue still persist, you can raise a ticket to us either by email to support@achievement.com.sg or call us at +65 629 629 10 (Option 2).

A: You can go to our page (www.achievement.com.sg/support) to download our ACM QuickSupport Remote tool. Run the remote tool and provide us the ID digits and our QuickSupport Team will remote in to assist on the issue.

A: For our customer with Technology Leasing with us, ACM provide daily backup coverage on the system.
Please raise a support request by email to support@achievement.com.sg or call us at +65 629 629 10 (Option 2).

A: ACM is liable to all server / equipment leasing management, therefore we are only allowed to provide your Server system information instead of the Host Server.
This is an effort to secure our system and adhere to system Vendor’s Agreement policy.

A: ACM is liable to all server / equipment leasing management, therefore we are only allowed to provide your Server system information instead of the Host Server. This helps maintain the security of our infrastructure and ensures compliance with the system Vendor’s Agreement policy, which is especially important for businesses using email hosting in Singapore.

A: You may verify first if your Email account is still active and functional by test logging into webmail from your browser (Internet Explorer, Google Chrome, Mozilla Firefox etc.).
If you face any difficulty, please do not hesitate to raise a support request by email to support@achievement.com.sg or call us at +65 629 629 10 (Option 2).

A: Due to security handling policy, we would require SPOC (Single Point of Contact) / key-personnel to write us a request on this, and send to support@achievement.com.sg.
We will escalate to our Server Team proceed with your request.
The reason of this is to avoid any unauthorized request and security breach.

A: Email forwarding: Whenever User A receives an email, a copy will be forwarded to User B. Both User A and User B will receive the email.

Email redirecting: Whenever User A receives an email, it will redirect away to User B. In this case, User A will NOT receive the email.

These options are commonly used by businesses managing their email hosting in Singapore, depending on how they prefer emails to be shared or rerouted within their teams.

A: As per ACM standard handling policy, all IT related matters shall refer back to Single Point of Contact (SPOC) appointed by your Organization. If the current SPOC is no longer available, you may seek your Key-Personnel or appoint the next SPOC person. You can reach us to get a “Change of SPOC Personnel” form.

A: Our complimentary Preventive Maintenance is comprehensive coverage and is performed to ensure our Server is securely patched, in good running condition & do not have any hardware failure. This applies the same to our users’ PC / notebook.
In the event of encountering system error, the reason may vary therefore we need to further troubleshoot.