A-Chievement* have been my firm's IT Consultants since 2008.
They have been providing e-mail hosting and website services which relieves me from having to worry about an important but troublesome part of my operations.
A-Chievement has been extremely responsive to all my firm's needs, in particular the problems of growth from a staff of 3 or 4 to the current size of 7 (and occasionally 8) persons.
They can be contacted around the clock and will respond cheerfully whenever called on. They have always been able to resolve any difficulties that I or any of my colleagues have encountered with our computer's problems. In particular, I often have difficulties with my laptop on oversea trips, and have on several occasions had to contact A-Chievement at unsocial hours, but they will always respond so long as they are awake.
I am pleased to recommend them to other users, particularly SMEs like mine, and will continue to use them so long as their present service remains at its current level of excellence.
Michael Hwang S.C.
Director, Legal Industry
ACM has been our reliable IT maintenance/service provider for several years now. Their prompt and professional actions have been our uncompromising prerequisite for engaging their services time and again. Furthermore they provide sound and comprehensive solutions to our IT requirement ...
Management
Fitness & Beauty Industry
I would like to take this opportunity to thank you for the examplary service that Achievement Solutions has been providing our school with, since 2008.
Your prompt service to keep our computers up and running has been a great boon to our staff who use the computers regularly in their classroom activities.
We very much appreciate the friendly, patient & efficient service provided by not only you but your team of staff as well.
I look forward to your continued partnership in serving our school in years to come.
Noorsiah Allaudeen
Supervisor, Education and Training Industry
We thought you might like to know that whatever you have done to Mr Chua's laptop, it was good because he no longer experience the issue reported in the email below.
Thank you
Jessica Kwan
HR Manager, Shipping Industry
We would like to feedback to you that Guo Qiang from your company did a fantastic job in solving our IT problems. We are very pleased with his service and hope that he will be the one servicing us permanently in future.
Christine Wong
Manager, Manufacturing Industry
We would like to commend Guo Qiang for his excellent work. He is always helpful in any issues that we face, able to come on site fast, very responsive and efficient.
Nur Hidayah
Leasing Executive, Retail Industry
Ok and I need Andrew to email me in pointer why my CPU cannot login this morning as my manager request for it. Just a summary of the trouble shoot and thanks. My blog per below request in the box for your retention. Keep it up!
Ms Ng
Accounts Executive, Retail Industry
Excellent service provided by Andrew. Keep up the good work!
Temporary Staff
Real Estate Industry
Yifen was very good and efficient in helping me.
Samuel Tan
Info-communications & Media Industry
Many thanks for the prompt assistance by you and your team of engineers in rectifying the issues.
YM Tan
Manager, Logistics Industry
I have tried two days and it seems that I can open the zip file now without any problem. Thank you very much for your assistance in this matter.
Lim Bee Tin
Accounts Manager, Manufacturing Industry
Yifen had provided good quick support service. Thank you very much.
Vanessa Ng
Account Assistant, Manufacturing Industry
The few recent supports from Yi Fen and your technical team are superb. I am thankful for their help. A satisfied user.
Arthur
Director, Printing Industry
Good Job!
Patricia Lee
Accounts & HR Manager, Industrial and Engineering Industry
Thanks for helping out with issue. Problem solved.
McKenny Chiam
Logistics Industry
I am writing this letter to thank everyone in your company for the services I have been receiving over the past one year. All your staffs are always readily to handle my IT problems with right attitude and professionalism. In here, I would also like to express my appreciation especially to Ng Chi Ming who has always been assisting me regardless how handy my problem gets. I truly believe he is an asset to your company and with him around, your company will definitely move up to a next level.
Carol Kuek
Shipping Industry
(Abstract) Thanks Keng Wee for the prompt services and professional advice. Keep it up Bro! Thanks VV Much! CHEERS!
Tan Caan
Manufacturing Industry
Very good, fast and precise. Like it.
Diana
Director, Printing Industry
Many thanks for your support. I was able to set up the email of MH. You are right, his calendar cannot be synced.Great job!
Lennie
Secretary, Law & Finance Industry
Chi Ming is very helpful & patience. Thumb up!
Alice Ong
Accounts Manager, Logistics Industry
My feedback is that Yi Fen's service is thumbs UP!
Ms Ng
Retail Industry
Attentive; Detail and Solve with initiative.
Ivy Ang
Finance Manager, Offshore and Oil & Gas Industry
Quick and responsive action was taken to restore the file. I truly appreciate the prompt action.
Wei Ting
Shipping Industry
Thank you for checking that! Our internal team has managed to resolve the issue with vendor as you've mentioned. Thank you again for the help!!
Iris Ng
Design Industry
Finally, supplier able use her email send to me now. Thanks for the support.
Grace Tan
Buyer, Manufacturing Industry
Thank you for your prompt response. The issue has been solved. Appreciated for your perfect professional service.
JingJing You
Account Executive, Automation Industry
Thank you for the follow-up. Noted all details, very clear. You may close this ticket.
Joan Phua
IT Support, Audit & Management Industry
Appreciate your assistance. Thank you and have a good day.
Jasmine Chan
Senior Executive, Social Service Industry
Many thanks for your speedy assistance. Greatly appreciate it. Thank You and Best Regards.
S K Loh
Logistics Industry
Thank you very much for your help & support!
Robyn Tan
Administrative Executive, Social Service Industry
Thank you very much for the prompt support. All good.
Joan
Offshore and Oil & Gas Industry
Thank you for your very careful and patient assistance. Have a nice day.
Max Cheah
Building and Construction Industry
Quick and responsive action was taken to restore the file. I truly appreciate the prompt action.
Ng Wei Ting
Senior Analyst, Shipping Industry
Thank you for your speedy support! Superb!
Chua Mun Yuen
Head Investor Relations, Real Estate Investment Industry
Great job Joshua!! Thousand thanks!
Weihao
Helpdesk, Education Industry
Thank you so much for the help and to take the initiative to contact Lenovo. Appreciate that. Await info from Lenovo next week.
Joan
IT Support, Audit and Management Industry
Should be ok now, thank you for your fast help. Will let you know if there is anymore problem. Thank you.
Wei Lin
Executive Assistant, Real Estate Investment Industry
Yes the issue seems to be fixed now, thanks for the prompt response.
Lee Xue Ying
Manufacturing and Sustaining Engineer, Industrial Automation Industry
Thanks Yee Pin and also the help today. So glad that you were in and solved the firewall problem quickly.
Joan Phua
IT Support, Audit and Management Industry
I would like to compliment your employees for the brilliant service they have provided us, especially with my last request. Weng Wah, Wen Jun and Yee Pin understood the extreme urgency in which I needed a replacement laptop charger and the actual lead time from my request to the delivery of the replacement was exactly 25.50 hours. My laptop was totally out of power and I needed to retrieve some crucial documents from our shared folder. Time was the essence, and Weng Wah and Wen Jun ensured my request was expedited. Yee Pin delivered my charger as promised. Kha Zhun and Kai Loon also assisted with iPhone Mail settings even though it was after work hours. The problem was resolved within ten minutes. Kai Loon also followed up the next day to ensure the mails were properly downloaded. We have always been pleased with the assistance provided by ACM. However, their level of professionalism and speed of recovery exceed our expectations. Such commitment to exceptional client service is to be commended. You can be assured that I would certainly recommend ACM to anyone who requires IT support and sales for their company. Thank you.
Wei Lin
Executive Assistant, Real Estate Investment Industry
At last! Weng Wah thank you so much for your great help and thank you for your patience with me. Greatly Appreciated.
May Loh
Civil Engineering and Construction Industry
Thank you very much for your kind assistance. All devices are working beautifully. I can also reply to this message from my mobile, which has not been working for the past year. Thank you for your time and patience, too.
Alice Koh
Logistics Industry
Compliments to Joshua. As usual, fast, patience and professional service. Thumb up.
Kelvin
Accounts Manager, Shipping Industry
Many thanks for your kind assistance, which is very well-appreciated. Thank you.
YM Tan
Manager, Logistics Industry
Many thanks for the very prompt response to this urgent request today. I really appreciate it greatly. Yes, your Engineer has just left and it looks like things are now back to normal service. Once again, many thanks for your quick response to my request. For Kwang Rong – Many thanks for your kind assistance in sending your engineer over this morning to tackle this problem of ours.
S K Loh
Logistics Industry
Great, Your team are superb.
Darien Tock
Deputy HR & Admin Manager, Construction Industry
Thanks for the speedy response!
Waikay
Printing Industry
Thanks for you further clarification. Really appreciate a general opinion input to us at least we have a good reference guide. That is good enough to support us in term of what to do or move forward with the opinion and advise.
Merita Louise Tin
Real Estate Industry
Thanks for your professional advice. I will take note of that. Have a nice day!
Sherry Xie
HR Manager, Dental Industry
Thank you for the below. We tested and found the configuration working ok. You can consider the job, properly closed.
Vasileios Papafaklis
Managing Director, Shipping Industry
Thank you for the fast response. We have checked and all the files is there.
Kristine Nguyen
Business Support Executive, Design Industry
Thank you for the quick response!
Irya Sulasteri
Crewing Coordinator, Shipping Industry
Well noted, thank you for your kind assistance. Thank you & have a lovely day.
Daphne Lim
Logistics and Warehousing Industry
Thank you so much for your help, the problem being rectified.
Richard Chia
Programme Executive, Social Service Industry
Well done. I'm able to access into the folder. Thank you very much.
Thompson Yap
Quantity Surveyor, Construction Industry
Thank you Hui En for the detailed update. Glad that everything is resolved. Thank you.
Nurul Hassan
Office Manager, Public Relations Industry
Resolved! Did a test and works well. Thank you very much for your support. Have a great day ahead.
Natasha Garcha
Director, Investment Industry
Many thanks for the speedy response in fixing my log in.
Alan Hardy
Auditing Industry
Thank you for your prompt action.
Teo Peh Yen
Assistant HR Manager, Manufacturing Industry
I am very happy that the issue has been resolved for now while I will alert you if the problem persists. Your time & patience extended to me since last week till today are very much appreciated. Wish you a lovely evening ahead.
Christine Tan
Audit Industry
Thanks for your prompt action! Noted your email below and we will contact you if we face any issue.
Adeline Yap
Assistant Manager, Management Consulting Industry
Jeff is always very prompt and pro-active when he received a queries from us via email. Overall, I am satisfied with the support team because they managed to resolve most of our IT issues. Weng Wah and Kha Zhun are also very helpful and they are very patient to guide and assist us. Thank You!
Teo Peh Yen
Assistant HR Manager, Manufacturing Industry
All okay. Thank you for your fast action.
Maricar Rebullado
Operations & Procurement, Research and Development Industry
Just wanted to say that the ACM QuickSupport Team was wonderfully helpful with installing Microsoft Office, setting up the printer, and answering all my questions. They were efficient and quick to respond to whatever problems I had. Thanks for making it a smooth process.
Daphne
Investment Industry
My computer runs perfectly today! Thank you for your support. Will surely inform you when there’s an issue again
Edward
Electrical Products Wholesalers Industry
Thank you for updating the password and the instruction on how to set up the new email account. All have been done, thank you once again.
Kenneth How
Automotive Industry
Thank you Kha Zhun, good job! Appreciate your team's great support in a very fast manner.
Wen Tiejun
Head of IT Department, Surface Finishing Industry
Mr Jeff was very prompt and efficient in his service. Very professional. Well done.
Shameer Mohamed
Technical Engineer, Petroleum Industry
Thank you for arranging Kailoon down to rectify the issue. He had been very helpful and patient to resolve this. I am glad that the operations will be back to normal tomorrow.
Geana Ong
Investment Management Industry
Thank you for your prompt response in resolving our issues. You have been a great help to resolve all of our issues for my organization.
Teo Peh Yen
Assistant HR Manager, Manufacturing Industry
Thank you very much for the support. Verified it functions.
Wen Tiejun
Head of IT Department, Aerospace Industry
Thank you for the immediate response.
Julie Lualhati
Site Administrator, Construction Industry
Thank you for your reply and support.
We confirmed that this problem is resolved on the current laptop you configured and also tested on another laptop.
Ms. Ng
Sales & Technical Manager, Electronics/Semiconductor Industry
Thank you for the assistance.
Issue solved. Printer is working fine now.
Shi Ying
Sales Engineer, Electrical Cable Distributor Industry
We have resolved the issue. My email is ok now.
Thank you for your support.
Mr. Wulff
Country Director, Property Management Industry
Kha Zhun,
Thank you for your prompt action. Appreciated.
Ms. Caren
Secretary, Electrical Cable Distributor Industry
The issue has been solved and the system works accordingly. Thank you for your support and cooperation.
Tiffany
Retail Industry
Jeff
Thank you very much.
The User could access the drive and work as normal now. You may close the case now.
Ms. Joanne
Division Controller, Metal Industry Suppliers
Thank you for your prompt action. ACM team has always been a great help to our company. Your services have been great and excellent.
Please continue to keep up the good work.
Peh Yen
Assistant HR Manager, Manufacturing Industry
I thank you Hui En for getting the job done promptly.
Shirley
Singapore Charity Organization
Thank you for the help and patience 😊.
Ms. Roselyn
Programme Assistant, Singapore Charity Organization
Once again many thanks & appreciative your prompt attention and assistance rendered to me earlier
today.
All is good now and case is closed now.
Wish you a lovely cool evening ahead
Ms. Tan
Oil and Gas Industry
This is great. Very good service. Thank you.
Wen
Building Materials, Metals & minerals Industry
Thanks, set up on my phone.
I greatly appreciate all of your assistance, many thanks all.
Simon
Oil and Gas Industry
Many thanks for the service rendered. The electronic board is good now.
Mr. Tan
Freight & Logistics Industry
Dear Team, Thanks for the quick assistance. It's working now.
Monica
Investment Banking Industry
Good Work Kha Zhun Always patience 🙂 Kudos!
Ms. Lim
Programme Assistant, Singapore Charity Organization
Dear Jeff,
Thanks for your assistance!
Muna
Construction Industry
Hi Kha Zhun
Thanks for your help and you may close this ticket.
Ms. Yap
Management Consultancy Industry
Dear Support,
Thank you for the follow up. The issue has been resolved.
Shi Ying
Sales Engineer, Electrical Cable Distributor Industry
Dear Jeff,
Greatly appreciate your kind assistance in pushing for this earlier availability of your Engineer to assist with our computer setting up.
Mr. Loh
Logistic Industry
Thanks very much for ACM help.
Ms. Chng
Programme Executive, Singapore Charity Organization
Hi Team,
Thank you for your prompt help and the hardware storage issues been resolved on my side.
Ms. Wong
Finance and Investment Industry
Hi, I am pleased to inform you that the VPN is accessible now. Thanks a lot for your help.
Mr. Nazmul
Construction Industry
Hi,
Thanks for your help. Appreciate your assistance on printer installation remotely.
Ms. Tan
Investment Banking Industry
Thank you Kha Zhun for his prompt response.
The copy and paste from server issue has been resolved.
Peh Yen
Assistant HR Manager, Manufacturing Industry
Hi Kha Zhun,
The login issue is resolved. Thanks for your prompt response and help.
Mr. Mehrun
Investment Banking Industry
Thank you Wen kai and Wengwah’s great support. The server back to service now.
Wen
Building Materials, Metals & minerals Industry
Hi Support Team,
Thank you for your quick response and assistance on folder deletion issue.
Ms. Goh
Investment Banking Industry
Dear Kha Zhun,
Thank you for your prompt response. The Chinese Language input issue has been solved. Thank you.
Ms Lyn
Building Materials, Metals & minerals Industry
Dear Support, the laptop camera issue is resolved. Thanks for your prompt response and help.
Ms. Soh
Charitable Organizations & Foundation
Thank you for your support team prompt response. The login VPN issue has been solved and able to access.
Ms Choy
Finance and banking Industry
Thank you Weng Wah,
The drive is working and able to access now. Thank you for your kind assistance.
Ms. Yap
Finance and Banking Industry
Dear Support,
Thanks for the guidance. OneDrive share folder issue has been resolved.
Ms Lim
Engineering and Construction Industry
Thanks Kha Zhun,
Thank you for the advice and helps to identify the suspected phishing email
Mr. Ho
Charitable Organizations & Foundation
Good Job Weng Wah,
Would like to thank and encourage Weng Wah to continue in providing attentive services
Ms. Lim
Programme Assistant, Charitable Organizations & Foundation
Hi Support Team,
Thank you very much for your help, my issue seems to be resolved now. Highly appreciate your prompt response and assistance.
Ms. Ng
Admin, Insurance
Hi ACM Team,
Appreciate your help on the laptop reformat and hardware issue.
Thank you
Ms. Too
Charitable Organizations & Foundation
Hi Kha Zhun,
Thank you for your prompt response. Laptop had completed update and now should running well. Thanks again for the solution.
Ms. Ting
Manufacturing Industry
Thank you Jeff,
Appreciate your prompt response and help on the PC and VD issue.
Mr. Panchal
Human Resources and Staffing Industry
Dear ACM QuickSupport Team,
Thanks for your prompt response and help on my IT support request and login issue.
Mr. Velu
Construction Industry
Hi Kha Zhun,
Appreciate your prompt response and professional help on the antivirus installation
Ms. Nurul
Office Manager, Public Relations Industry
Dear Weng Wah,
Thanks for your prompt response and professional help on the email issue
Mr. Ng
Accounts Executive, Construction Industry
Hi IT Support,
Thanks for the software setup and it seems to be working fine. Greatly appreciated your help.
Ms. Kuah
Construction Industry
Dear Support,
Good job. Thank you so much for getting the email issue done
Ms. Ho
HR Executive, Construction Industry
Hi Jeff,
Appreciate all your help on the printer installation. Thank you!
Ms. Soon
HR Executive, Charitable Organizations & Foundation
Hi Jeff, Thank you very much for your assistance on my email set up and migration on multiple devices.
Mr. Sun
Engineering and Construction Industry
Hi Support Team,
Thank you very much for your prompt response and confirmation. We greatly appreciate your support.
Ms. Ng
Admin, Insurance
Hi Jeff, Thanks for the update and the prompt work to complete our mailbox request.
Mr. Hidayu
Corporate Admin Manager, Staffing and Recruitment Industry
Hi Kailoon,
Thank you very much for resolving the PC boot up issue, changing the graphic card and at the same time help us to update our equipment list.
Mr. Ho
Admin Executive, Construction Industry
Thank you Kelvin,
Thanks for your prompt action to block and resolve the spam email.
Ms. Yap
Assistant Manager, Management Consulting Industry
Hi Kelvin,
Thanks for helping. All the software update issue has solved yesterday. Many thanks.
Ms. Melinda
Admin , Offshore Oil and Gas Industry
Hi ACM Team,
Thanks for your prompt action to arrange engineer to help us on the set up for our new PCs.
Mr. Mizuno
Director, Retails Industry
Hi Kha Zhun,
Thank you very much for the prompt service, the PC microphone issue has been resolved
Ms. Tan
Executive, Retails Industry
Hi Jeff,
Much appreciated for the prompt response on the printer set up issue.
Mr. Neo
Executive, Charitable Organizations & Foundation
Dear Jeff,
Thank you for your prompt assistance to solve the VPN connection issue.
PC had been running well so far after update and restart.
Ms. Rosemae
Education Industry
Hi Michael,
Thanks for your prompt action to help on setting up and resolving our new users desktop login issue.
Mr. Neo
Executive, Charitable Organizations & Foundation
Hi Kha Zhun,
Thank you very much for the prompt service, the email signature with picture format is resolved.
Mr. Chan
Executive, Education Industry
Hi Kha Zhun,
Thanks so much for quick response and effort to stop the spam emails.
Mr. Mok
Manufacturing Industry
Hi ACM Team,
Thanks so much for the software installation and assist on the data backup!
Ms. Tan
Manager, Human Resources and Staffing Industry
Hi QuickSupport Team,
Thank you very much for the assistance on the connection to OneDrive issue, everything is up and running well now
Mr. Ray
Charitable Organizations & Foundation
Hi Weng Wah,
I would like to thank Weng Wah for the prompt service delivered as well as the assistance to follow up with the Dell until the case is closed. The issue is settled within 7 days (including weekend) from the date where the issue is raised. Appreciate the quick response and hope to keep it up with the great services.
Ms. See
Management Consulting Industry
Hi ACM Team,
Thanks ACM QuickSupport Team for quick response and step by step check to find out and resolved the problem.
Mr. Du
Manufacturing Industry
Hi ACM Team,
Terry is very good, helpful and patience. He even waited and responded after the 2 hours of break time due to my meeting nearing the end of day. A very dedicated staff.
Mr. Tey
Construction Industry
Hi ACM Team,
Always glad to get your quick responses! Appreciate your help on our website migration.
Ms. Salmon
Charitable Organizations & Foundation
Hi Michael,
Greatly appreciated on your assistance for setting up email accounts for our new users.
Ms. Chan
Manager, Education Industry
Hi Joel,
Thank you for following up and help on shared folder creation
Ms. Wong
Investment Banking Industry
Hi Kelvin,
Greatly appreciate your prompt response and assistance on the printer connection setup and software installation.
Ms Fitriyana
Construction Industry
Hi Joel,
Thank you for following up and help on shared folder creation.
Ms. Wong
Investment Banking & Finance
Hi ACM,
Great thank you for the updates and resolved the software crashing issue.
Mr. Hafiz
Education Industry
Hi ACM,
Compliment to your engineer. Prompt response and printer set up process was smooth and fuss free.
Much appreciated. Thank you!
Ms. Shu
Charitable Organizations & Foundation
I would like to bring your notice to my pleasant experience with Mr. Kelvin Lim today. I was facing a few technical issues on my outlook. Kelvin was extremely patient and he ensured all my issues are resolved in best possible manner.
I really appreciated his help and support today.
Ms. Praggya
Human Resources and Staffing Industry
I would like to thank you Kelvin for his support and assistance to settle our IT issues. He has been helpful in assisting us and really appreciated!
Ms. Tin
Real Estate Industry
Thank you Kelvin for his awesome support! Email archival with ACM are always fast and smooth.
Ms. Kamilia
Investment Banking Industry
Hi ACM,
Appreciate and thanks Helpdesk support team for their prompt action. Mailbox issue has been resolved.
Ms. Tan
Education Industry
Hi ACM,
I appreciate the efficiency of your employee Joel Chu in resolving my issues with immediate support and response. His technical support knowledge is great, and he took few mins to resolve it.
Ms. Kok
Software Development Industry
Hi Yen Yen,
The outlook issues are resolved now. Much thanks for your help.
Ms. Praggya
Human Resources and Staffing Industry
Hi ACM,
Thank you Kelvin for his fast and efficient assistance.
The problem is solved and I can connect to our server.
Mr. Dom
Construction Industry
Hi ACM,
Yen Yen is good and fast response on retrieving file from backup
Mr. Wen
Head of IT Department, Building Materials, Metals & minerals Industry
Hi Kelvin,
Many thanks for your fast and kind assistance on with the domain username and password reset.
Greatly appreciate it
Ms. Loh
Freight & Logistics Industry
Hi Yen Yen,
Thank you again for your fast and efficient on the TLS test and the issue has been solved.
Ms.Soon
Oil and Gas Industry
Hi, Kelvin
Thank you for your fast and efficient assistance on the MS Office, printer installation and email setup request.
Ms. Jenny
Assistant Office Manager, Human Resources and Staffing Industry
Hi ACM
Appreciate the efficiency of your employee, Yen Yen in assistant on files recovery at the file server.
Mr. Wen
Head of IT Department, Building Materials, Metals & minerals Industry
Hi Kelvin,
Thank you very much for your kind assistance on IT setups for our new staffs
Mr. Kumar
Admin Executive, Construction Industry
Hi Yen Yen,
Thanks a lot for your kind assistance on resolving the PC blue screen issue.
Mr. Lennie
Investment Banking Industry
Hi Michael,
Appreciate the swift assistance for Sharepoint access request.
Ms. Adelyn
Investment Banking Industry
Hi Michael,
Thank you very much for your help, we are grateful for your kind assistance in solving all the IT issues we have been faced.
Ms.Tai
Investment Banking Industry
ACM has always left us with great satisfaction and has accommodated our requests with great service. Kelvin is well-versed in IT Support and has assisted us with some verification obstacles that we faced earlier during the email archived.
Ms. Kamilia
Administrative Officer, Investment Banking Industry
Hi Yen Yen,
Thank you for your patience and help this morning! The white screen about fan malfunction issue has been resolved.
Ms. Emmelie
Charitable Organizations & Foundation
Hi Support Team,
The email comprised problems has been resolved. Thank you for your immediate response.
Ms. Tabitha
Wellness and Fitness Services Industry
Hi Kelvin,
Thank you for the prompt response, have verified on the website and the changes to the footer are correct.
Ms. Jasmine
Senior Executive, Charitable Organizations & Foundation
Hi Kelvin,
Thanks for your service with fast response. The mailbox storage issue has been resolved.
Ms. Phyo
Construction Industry
Hi Yen Yen,
Thanks for your support. The stored files we in place and in order.
Ms. Ling
Construction Industry
Hi Michael,
Thank you so much for the kind assistance and prompt action in resolving the PC storage issue. I am really happy and appreciate the quality service from ACM.
Mr. Ng
Investment Management Industry
Hi Michael,
Thank you for your assistance to solve the issue, glad that you even deal with software vendor on behalf of us, really appreciate it.
Mr. Kwek
Wellness and Fitness Services Industry
Hi Gwen,
Thank you for your great service and fast response to resolve the email issue.
Mr. Jin
Manufacturing Industry
Hi Kelvin,
Thank you for your quick response and assistance for the server backup.
Ms. Rosel
Construction Industry
Hi ACM,
Michael helped to resolve all problems in our feedbacks and very fast action to solve issues.
He is great and excellent. He willing to understand customer problems and solved the issues in minutes.
Mr. Ariathiran
Investment Management Industry
Hi ACM,
I would like to thank Weng Wah for his swift and prompt action this morning to resolve a global DNS issue with all our domain names affecting multiple services throughout our group. An alternative name server was quickly setup for us within 15 mins and our services are up and running, preventing major disruptions.
Brilliant effort!
Mr. Tan
Informative Vice President, Retail Groceries Industry
Hi ACM Helpdesk,
Appreciated the regular update and prompt response!
Thank you for resolving my Outlook issues.
Ms. Kok
HR Business Partner, Manufacturing Industry
Dear ACM
Really appreciate your engineer’s patience to load the folder, I am able to access my archive files!
Ms. Lee
Senior Manager, Investment banking Industry
Hi Gwen and Helpdesk Team,
Really appreciate prompt assistance and great job following up on re-enrolment to my new device.
Ms. Ng
Senior Executive, Finance Banking Industry
Hi Gwen,
Appreciate and thanks for your time and kind assistance on the new printer installation.
Ms. Tan
Investment Banking Industry
Hi Gwen,
I have received the invitation code and managed to get the access card.
Thank you so much for the prompt response and assistance.
Ms. Lim
Finance and Banking Industry
Hi Alex,
Thank you so much for the regular update and prompt response! Really appreciate such good service support from you and team!
Appreciate it.
Mr. Wong
Assistance Director, Charitable Organizations & Foundation
Hi Michael,
Thank you for your prompt response and rectified the Windows Button and Search issues in a short span of time. You took the initiative to do a remote check before escalating it to send my laptop for reboot.
Appreciate it.
Ms. Vanessa
Charitable Organizations & Foundation
Hi Michael
Thank you for your great job in solving the printer issues.
It is working now.
Greatly appreciated.
Ms. Tan
Healthcare Services Industry
Hi Michael,
Thank you for the fast response and help in printer error issues.
Everything is working now.
Thank you so much.
Ms. Wong
Healthcare Services Industry
Hi Michael,
Thank you for solving the email issue and I am satisfied that your team always provide a quick response.
Ms. Phoo
Manufacturing Industry
Dear Michael
Your colleague, Alvis has been very helpful and patient in resolving this issue. I would like to convey my thanks.
Appreciate it.
Ms. Poo
Real Estate Industry
Hi ACM
Would like to extend our appreciation to Dyi Jiunn who was onsite to carry out the Monthly Maintenance Services and setup 1 spare laptop for our colleague.
He is very patience, calm, responsible and committed to the tasks given and ensure everything is in working order.
He is able to provide suggestions & alternatives to issues and questions we had.
His assistance is very much appreciated. Thank you.
Ms. Ooi
Investment Banking Industry
Hi Michael,
Thank you for your swift response on the folder access issue. We really appreciate how you handle it.
Thank you so much.
Mr. Yuan
Manufacturing Industry
Hi Gwen,
Thank you for your speedy assistance rendered in this scanner issue.
Ms. Chong
Education Industry
Hi Yen Yen
Thank you so much for the help and time to test out the activation yesterday. Greatly appreciate.
Also, thank you for the effort to call Microsoft and get the point of contact. Your effort has saved my time in chasing and calling Microsoft.
Ms. Joan
Education Industry
Hi Gwen,
Thank you for your speedy assistance rendered in this scanner issue.
Ms. Chong
Education Industry
Hi Joel
Thank you for your help and prompt action.
The printer issue has been resolved.
Much appreciated.
Ms. Teng
Transportation Industry
Hi ACM,
Really appreciate the patience, promptness, and help attitude from Yen Yen!
Mr. Roy
Manufacturing Industry
Hi ACM,
I like to give a thumbs up and thank you Alex for his support and service of excellence. Alex regularly updated me on the status of my laptop and promptly connected with me when tickets were raised, return of laptop as well as ensuring set up was all in order.
Mr. Wong
Charitable Organizations & Foundation
Hi ACM,
Would like to put this in record for an excellent assistance provided by ACM Helpdesk Team member – Ms Yen Yen.
She is always very helpful, patience, efficient and effective. Nothing is too much for her.
We are very grateful for her assistance. Please convey our sincere appreciation to Yen Yen.
Keep up the Good Job!
Thanks Yen Yen!
Ms. Ooi
Investment Banking Industry
Hi Weng Wah,
Thank you very much for the guidance, which I am very appreciative of because you really do understand what we are trying to achieve whenever I posted a request.
Thank you.
Ms. Tan
Freight & Logistics Services Industry
Hi Michael,
Thanks Michael for your help.
Response was swift and the login
issue was solved almost immediately.
Ms. Ratna
Real Estate Industry
Hi ACM,
Please convey my thanks to Yen Yen for the support in solving the issue. Job well done.
Mr. Anba
Transportation Industry
Hi Alex,
Appreciate your help all these while and your updates throughout the process :)
Thank you for coming down onsite to check on my laptop and for referring this to HP. I feel really relieved with you and Clement's support on this. I would be at a loss of what to do otherwise!
Ms. Tham
Charitable Organizations & Foundation
Hi Shiau,
I'm immensely appreciative of your help on the new email account creation and again thank you for your assistance.
Ms. Meng
Transportation Industry
Hi David,
Please convey my thanks to your onsite team for helping us reformat the spare computers and update inventory list. And thank you for your hard work too.
Ms. Ho
Admin Executive, Construction Industry
Hi ACM,
we would like to show our appreciation to Yen Yen who always help us resolve our IT needs efficiently.
Thanks Team.
Mr. Tan
Banking and Financial Industry
Hi ACM,
I wish to commend Joel Chu from your ACM Quick Support Team.
He has been very patient and efficient to follow up closely and persistently to complete and resolve my email issue.
Very pleased with his prompt service and follow up.
Thank you.
Ms. Ho
Director, Maritime Industry
Hi ACM Support,
Thanks for the software setup and it seems to be working fine. Greatly appreciated your help.
Mr. Andy
Director, Manufacturing Industry
Hi ACM,
Thank you for the prompt response.
The software installation request and VPN issue has been resolved. The service was very satisfactory, quick & smooth.
Mr. Grey
Mechanical Engineer, Manufacturing Industry
Hi ACM,
Would like to thank Joel Chu from ACM Helpdesk for his prompt and efficient action in extending his assistance to address my request.
Joel has displayed his knowledge, patience, determination to address the issue and has even gone the extra mile by providing step by step guide for easy reference.
His assistance and helpfulness are very much appreciated.
Well done Joel! Keep up the good work!
Thank you.
Ms. Ooi
Investment Banking Industry
Hi Yen Yen,
Work well, prompt response and done a good job on our software removal and installation request!
Ms. Ho
HR Executive, Construction Industry
Hi Joel,
Thank you for the help and clarification on the spam email. Grateful for your help. Cheers.
Mr. Velu
Construction Industry
Hi ACM,
Would like to compliment Pierre Chan for delivering great assistance and service when he came down to our office. Grateful for his patience while assisting and answering our questions or problems. Well Done.
Ms. Xin Lin
Finance Industry
Hi Joel,
Thank you so much for your constant speedy attention and action. The email issue has been resolved.
Ms. Tan
Offshore Oil and Gas Industry
Hi ACM,
Please convey my appreciation to Yen Yen as she has guided me clear and well to resolve my mobile mail issues speedily.
Ms. Ho
Maritime Industry
Hi Gwen,
Greatly appreciate and thankful for your time extended to me yesterday and this morning. The MS issue has been resolved. Thank you.
Ms. Tan
Offshore Oil and Gas Industry
Hi Yen Yen,
Really appreciated your help on the VPN setup and done the software installation request speedily.
Ms. Cherry
Manufacturing Industry
Hi Tze Long,
Upon checking, I can now access project files from server. I truly appreciate the assistance.
Ms. Tan
Offshore Oil and Gas Industry
Hi Vincent,
Thank you very much for resolving the laptop printing issue.
Ms. Mary
Education Industry
Hi ACM,
Thanks for the great customer service and prompt response.
Mr. Arnold
Construction Industry
Hi Autumn,
I’m satisfied with your service which responded quickly. Your assistance was greatly appreciated. Thanks.
Ms. Rosemae
Education Industry
Hi Autumn,
I’m truly impressed with how you have managed to take a quick action on the computer virus issue.
Thanks.
Ms. Jessica
Manufacturing Industry
Hi Yen Yen,
Thank you so much for your kind support. Really appreciate.
Ms. Ume
Manufacturing Industry
Hi Steven,
Thanks and appreciate your assistance on the issue of accessing the file server via VPN.
Ms. Yana
Broadcasting Industry
Hi Joel & Autumn,
Thank you very much. I’m able to use Office comfortably now.
Mr. Farhan
Transportation Industry
Hi Yen Yen,
Thank you so much for the timely support to resolve the Outlook crashing issue.
Ms. Priya
Manufacturing Industry
Hi Edgar,
Thank you so much for your help and the details you provided for tackling the issue of going into VPN shared folder.
Ms. Monica
Education Industry
Hi Autumn,
Thanks for the timely support in solving the issue of being unable to add a user to the laptop.
Ms. Priya
Manufacturing Industry
Hi Yen Yen,
Thank you for the support and solutions provided to solve my issue.
Ms. Carmon
Retail Sale Industry
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