What You Should Do if Can’t Connect to The Company Server?
It’s stressful when you can’t access the files and folders that you need to conduct your work, whether your business’s files are stored internally on
a physical server or in the cloud. Finding out all of the reasons why you can’t access the information on your company’s server is not easy. Think
of your server as the place where you store your shared drives and all the important files on them— as a result, knowing how to connect your
server is important for streamlining productivity and reducing troubleshooting time.
Consider the following when you’re attempting to figure out why you can’t connect to a server:
1. Restart Your Computer
Turning your computer off and on again may help even if you don’t know exactly what the problem is. We have no idea why this frequently works,
it’s simply a magic formula that resolves 75% of tech issues. It just takes around 30 seconds, so try and see if it works to connect the company server.
2. Follow the Error Messages
Every error message will get you one step closer to the solution while they may not provide step-by-step directions on what to do. There are a few
cases when an error message will explain what’s wrong or why the server or shared drive can’t be accessed right now, such as if your password is
incorrect, the computer is pending restart, another program installation is in progress, and so on. Although it doesn’t tell you exactly what went
wrong, make a note of any error messages you get to limit the possible solutions. A simple Google search on the error message may potentially
turn up some solutions.
3. Determine the location of The Shared Drive
Internal Hosting
When working with shared drives privately, it is critical to ensure that you are linked to the same network as the shared drive. It can be accomplished
by connecting to the office’s LAN via wired Ethernet, Wi-Fi, or VPN if working remotely. Companies frequently isolate the primary network from the
guest network. As a result, when you confirm the network connection, make sure that your device is connected to the primary office network.
Cloud Hosting
It’s important to identify the provider of the cloud service. Once you’ve determined which service hosts your team’s cloud drive, the first step in troubleshooting
is to ensure that you’re logged into the application using your current credentials for that service. Changes to the passwords or MFA policy are common
causes why an account might sign out.
4. Permissions
Whether you’re trying to link to a shared drive hosted locally or in the cloud, you must have the appropriate access permissions assigned to your
account. In times of doubt or when seeking access to particular files or directories that you have not previously viewed, you may need to contact
your IT supplier.
5. Partner with ACM
There are many reasons why you can’t connect to your office’s server and figuring it out on your own could take up your entire day. ACM is here to provide
assistance to small and medium-sized companies. We can assist you with minor details, from resolving day-to-day tech problems to talking on the phone
with your service providers. ACM can keep your company moving with ACM’s chat-based, lightning-fast IT support and IT maintenance.
Send us your request and we’ll handle the rest. Please do not hesitate to contact us via our hotline at 6295 5962
or email us at info@achievement.com.sg!
