5 Questions You Need to Ask before Choosing a Managed IT Provider
As your company grows, it becomes increasingly challenging to handle your entire IT infrastructure in-house. Partnering with a managed IT provider can alleviate
the need for in-house teams and help prepare your company for the next phase of growth. However, when it comes to outsourcing IT, how do you know which one
is right for your needs? It is important to research the specifics of the services on offer to verify that your selected provider can satisfy your company’s requirements.
Here are some questions to ask a potential managed IT provider:
1. How quickly is your support response time?
Inquire about the average response time of the supplier, so that you can be confident that you will receive timely and efficient support when you need it.
2. How can you help me to improve my cybersecurity?
Data breaches are on the rise, and the effects of a cyberattack can be disastrous. Make sure to inquire about your prospective managed IT provider and how they
handle cybersecurity. Learn about the services they provide, the solutions they utilize, and their experience. Don’t forget to ask about the disaster recovery and
business continuity provisions in the event of an attack too.
3. What is your cost structure and how much can I expect to save?
Some managed IT providers have complex billing systems that result in unexpected monthly add-ons, so be sure you understand what your monthly charge will be.
Don’t be afraid of getting a detailed analysis of their pricing structure since your managed IT provider should be able to explain how their services save you more money
than in-house IT.
4. What visibility do I have over my IT?
Request to see the dashboard to which you will have access and check if you can examine the status of your devices, networks, people, apps, and support. It’s important
that your company still have instant visibility into the health of your IT environment even if day-to-day management is handed over to an external provider.
5. What IT tasks can you help me with?
Your time is valuable as a busy business owner and executive to be spent on resolving day-to-day IT issues. Therefore, a solid managed IT provider can free you (and your
workers) from technology-related management, allowing you to focus on other elements of your organization. When evaluating different managed IT providers, make sure to
share your existing pain points and ask them what day-to-day IT activities they can handle.
ACM can assist you whether you’re considering outsourced IT for the first time or have outgrown your existing managed service provider. With ACM, all of your IT is managed
in one spot and your team also has access to our certified IT specialists to solve your IT issues. Contact us via our hotline at
6295 5962 or email us at info@achievement.com.sg
today to learn more!
